Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 5 years of healthcare experience. Dedicated Cashier and Stocker knowledgeable about restocking, cleaning and customer service procedures. Bringing first-rate skills in organizing and prioritizing tasks, following directions and building strong team relationships. Ready to apply 10 years of experience to new role with established company. Retail Sales Associate with 5 years in upscale retail apparel, shoe and jewelry sales. Enjoys helping customers find products to meet their needs.
Hi, I’m
Cathy Williams
Anniston,AL
Summary
Overview
2023
years of professional experience
1
Certification
Work History
Pipe's Pit BBQ
Server
Job overview
- Consistently delivered exceptional customer service by quickly and efficiently clearing restaurant tables
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning
- Greeted guests in a pleasant and courteous manner
- Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Delivered exceptional, friendly and fast service
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager
- Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes
- Completed shift beginning and end procedures in full
- Maintained safe food handling and other standards at all times
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Greeted guests and communicated about wait time
- Assisted servers and dining room hosts and quickly responded to guests' needs
- Performed additional tasks to keep the dining room running smoothly
- Discussed alternative selections with the chef for guests who had food allergies or required gluten-free options
TTEC
Customer Service Representative
06.2020 - 03.2022
Job overview
- Provided assistance to clients
- Answered phone and assisted clients with changes to their accounts
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
ACD Direct
Customer Service Representative
02.2020 - 06.2020
Job overview
- Took phone calls for PBS and donations and also took Calls for St
- Jude
The Learning Tree
Residential Instructor
12.2019 - 02.2020
Job overview
- Worked with children with different disabilities to learn and play also stayed with them over night and gave medication
The Learning Tree
Residential Instructor
10.2019 - 02.2020
Job overview
- Was trained in Professional Crisis Management, CPR and First Aid
- I worked with special need children helping them to do everyday things from cooking, cleaning, bathing, communicating with others, brushing teeth, etc
- Also helped with school related activities and even shopping
ThinkDirect Marketing Group
Phone Sales Representative
10.2017 - 04.2019
Job overview
- Answered the phone with a positive attitude and asked the right questions to better understand customer needs
- Resolved issues swiftly through meticulous research and quick decision making
- Identified fitting products and services through phone-based customer inquiries
- Updated clients on a consistent basis regarding issues and answered questions in a timely manner
- Consulted with customers on the latest styles and trends
- Served as liaison between customers, store personnel and various store departments
- Offered direction and gave constructive feedback to motivate team members
- Communicated all merchandise needs or issues to appropriate supervisors
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals
TeleTech
CSR - Customer Service Representative
06.2008 - 10.2017
Job overview
- Performed in-depth research to answer more complex questions
- Answered the phone with a positive attitude and asked the right questions to better understand customer needs
- Resolved issues swiftly through meticulous research and quick decision making
- Identified fitting products and services through phone-based customer inquiries
- Updated clients on a consistent basis regarding issues and answered questions in a timely manner
- Delivered a high level of service to clients in an effort to build upon relationships for the future
- Generated leads for new sales through telephone and email contact with customers
- Organized the store by returning all merchandise to its proper place
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
Zaxby's Chicken Fingers & Buffalo Wings
Cashier Team Lead
01.2006 - 06.2008
Job overview
- Informed managers of issues with loss prevention and security
- Answered customer quests, provided store information and escorted to desired store areas
- Maintained store areas in a neat and clean fashion for a professional appeal
- Operated checkout line at 2 stores
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Maintained visually appealing and effective displays for the entire store
- Received and processed cash and credit payments for in-store purchases
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Offered direction and gave constructive feedback to motivate team members
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
- Verified that all merchandising standards were maintained on a daily basis
- Communicated information to customers about product quality, value and style
- Marked clearance products with updated price tags
Northeast Regional Medical Center
Patient Care Technician
08.2005 - 01.2006
Job overview
- Prepared specimens for analysis and established proper chronological priorities in testing
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal
- Evaluated health education needs of patients and provided necessary training and instruction
- Acted as patient advocate and implemented total patient care through a team nursing process covering 8-10 high acuity patients per shift
- Provided on-call care at all times of day and night
- Often commended for maintaining the safety, respect and dignity of residents
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Provided education to patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Expertly planned, coordinated, organized and directed all operations of the agency
- Frequently commended for maintaining the safety, respect and dignity of residents
- Completed clinical rotations in Geriatrics
- Educated patients about their treatments
- Corresponded with operations staff to ensure key client deliverables and revenue goals were met
Comfort Keepers
Home Health Aide
09.2003 - 08.2005
Job overview
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Delegated staff nurse duties
- Completed clinical rotations in Geriatrics
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care
- Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals
- Worked as part of team to execute proper care of body mechanics and safety of patient
- Provided DHS (Department of Health Services) with corrective action plans
- Educated patients about their treatments
- Routinely evaluated the overall resident care within the facility and diligently enforced high standards
- Actively participated in unit-based Quality Assurance Program
- Jumped in to fill gaps for on call rotation when necessary
Elite Home Cleaners
Housekeeper
12.2004 - 01.2005
Job overview
- Swept and vacuumed floors, hallways and stairwells
- Attended to 5 guest rooms, including sweeping, mopping, and vacuuming
Red Lobster
Server
06.2003 - 09.2003
Job overview
- Helped buss tables and prepare for next guests
- Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests
- Discussed alternative selections with the chef for guests who had food allergies or required gluten-free options
- Replenished salad bar items when dressings, toppings, lettuce and fruit were running low
- Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Correctly calculated charges, issued bills and collected payments
- Promptly and consistently reset tables with spotless service ware
- Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu
- Prepared the buffet and salad bar for dinner service
- Provided high quality service
- Pitched in to assist the host station by showing guests to their tables when the hostess was unavailable
- Completed opening and closing checklists according to set standards
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations
- Maximized table turns and rotated seating for maximum guest satisfaction
Shell
Cashier Customer Service/ gas station clerk
04.2003 - 07.2003
Job overview
- Promptly attended to gas spills and accidents
- Ensured proper age of customers for alcohol and cigarettes
- Tracked inventory and reordered items
- Sold store items and vehicle services to customers
- Assisted guests with gas pumping and payment
- Assisted customers with store and product complaints
- Cross-trained and provided back-up for other customer service representatives when needed
- Replenished merchandise shelves with items from the stockroom
- Accurately logged all daily shipping and receiving orders
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Offered direction and gave constructive feedback to motivate team members
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Recommended and helped customers select merchandise based on their needs
- Informed customers about sales and promotions in a friendly and engaging manner
- Successfully interacted with customers and retail buyers to expedite orders
- Exchanged returned merchandise for customers quickly and efficiently
- Generated leads for new sales through telephone and email contact with customers
- Processed merchandise returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Maintained adequate cash supply in cash drawers in multiple checkout stations
Huddle House
Server
01.2003 - 04.2003
Job overview
- Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature
- Hand-washed dishes and glassware thoroughly
- Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations
- Pitched in to assist the host station by showing guests to their tables when the hostess was unavailable
- Completed opening and closing checklists according to set standards
- Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu
- Promptly and consistently reset tables with spotless service ware
- Promptly served all food courses and alcoholic beverages to guests
- Politely answered phones promptly and recorded and confirmed reservations
- Checked on table at appropriate intervals to refill drinks and respond to requests
- Actively complied with all health department regulations and rectified issues immediately
Subway
Cashier Stocker
08.2002 - 01.2003
Job overview
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Consulted with customers on the latest styles and trends
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Placed special merchandise orders for customers
- Informed customers about all product lines and services offered by the company
- Held each team member accountable for achieving brand and performance goals
- Offered direction and gave constructive feedback to motivate team members
- Maintained friendly and professional customer interactions
Subway
Asst Manager
09.2001 - 01.2003
Job overview
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Shared product knowledge with customers while making personal recommendations
- Offered direction and gave constructive feedback to motivate team members
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Worked as a team member to provide the highest level of service to customers
- Described use and operation of merchandise to customers
- Kept an eye on building premises for loss prevention and security purposes
- Communicated store policy violations to the leadership team in a timely manner
- Processed all sales transactions accurately and in a timely fashion
- Offered exceptional customer service to differentiate and promote the company brand
- Recruited, hired, developed and retained retail talent for the company
- Placed special merchandise orders for customers
- Oversaw all daily operations of 3 store locations
- Performed assigned projects and completed checklists in an efficient and accurate manner
- Held each team member accountable for achieving brand and performance goals
- Maintained friendly and professional customer interactions
- Helped customers select products that best fit their personal needs
- Demonstrated that customers come first by serving them with a sense of urgency
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales
Subway
Cashier Food Prep
05.2000 - 09.2001
Job overview
- Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu
- Hand-washed dishes and glassware thoroughly
- Provided friendly and courteous service to all guests
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager
- Completed opening and closing checklists according to set standards
- Forecasted, scheduled and monitored labor to be consistent with store traffic
- Resolved problems promptly and escalated larger concerns to management
- Greeted all customers
- Completed shift beginning and end procedures in full
- Accurately made change for cash transactions
- Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Walmart Supercenter
Cashier Sales Associate
05.1999 - 05.2000
Job overview
- Built and maintained effective relationships with peers and upper management
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Maintained visually appealing and effective displays for the entire store
- Kept current on market and product trends to effectively answer customer questions
- Resolved customer problems by investigating issues, answering questions and building rapport
- Communicated information to customers about product quality, value and style
- Described use and operation of merchandise to customers
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Maintained friendly and professional customer interactions
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Consulted with customers on the latest styles and trends
- Processed shipments and maintained organized stock shelves
- Educated customers on product and service offerings
Gregason's Grocery
Cashier Customer Service
08.1998 - 05.1999
Job overview
- Followed company guidelines for cleaning and sanitizing all work surfaces and equipment
- Worked safely and efficiently when handling seafood products
- Received and unloaded new products when they were delivered, checking them for damage and order accuracy
- Followed cleaning schedule for floors, walls and storage areas
- Implemented markdowns by retagging products and changing shelf markers
- Stocked or re-stocked products in check-out lines and end-cap displays
- Checked prices and pulled product for customers
- Operated different grocery store equipment including balers, power jacks and slicing machines
- Cleaned up spills, collected trash and swept and mopped floors
- Followed all food safety and health code standards
Education
Jacksonville State UniversityJacksonville, AL
Bachelor of Science from criminal justice
01.2008
University Overview
Gadsden State Community CollegeGadsden, AL
Associate of Science from criminal justice
01.2004
University Overview
Skills
- STOCKING
- CASH HANDLING
- LOSS PREVENTION
- PATIENT CARE
- TRAINING
- CPR
- Professional Crisis Management
- First Aid
- Hospice Care
- Telemarketing
- Upselling
- Experience with Children
- Restaurant Management
- Medical Coding
- Food Preparation
- Vital Signs
- Childcare
- Cleaning standards
- Employee training
- Payment processing
- Cheerful and energetic
- Loss prevention
- Cash handling accuracy
- Customer relations
- Dedicated team player
- Merchandise stocking
- Wound care expertise
- Employee scheduling
- Setting appointments
- Organized
- Oxygen machine maintenance
- Trained in in- and out-patient care
- Exact Software
- Charting
- Time management
- Flow sheet charting
- MS Office proficient
- IV drug therapy management
- Proficient in MS Office
- Specimen collection/processing proficiency
- Typing speed 80 WPM
- Wound cleaning/care expertise
- Medical coding capability
- Basic clerical knowledge
- Diabetes, Hospice and Stroke Patient Care
- Barcode scanning
- Team leader
- Excellent time management
- Patient-oriented
- Team leadership
Certification
First Aid Certification
Assessments
Assessments
- Composing & Sorting Email with Microsoft Outlook (PC), Proficient, 04/20
- Sales: Influence & Negotiation, Proficient, 04/20
- Cashier, Proficient, 05/19
- Basic Computer Skills: PC, Proficient, 07/20
- Customer Focus & Orientation, Proficient, 07/20
- Front Desk Agent (Hotel), Expert, 07/20
- Real Estate, Expert, 07/20
- Call Center Customer Service, Proficient, 05/20
- Verbal Communication, Expert, 07/20
- Data Entry, Highly Proficient, 07/20
Personal Information
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
TTEC
06.2020 - 03.2022
Customer Service Representative
ACD Direct
02.2020 - 06.2020
Residential Instructor
The Learning Tree
12.2019 - 02.2020
Residential Instructor
The Learning Tree
10.2019 - 02.2020
Phone Sales Representative
ThinkDirect Marketing Group
10.2017 - 04.2019
CSR - Customer Service Representative
TeleTech
06.2008 - 10.2017
Cashier Team Lead
Zaxby's Chicken Fingers & Buffalo Wings
01.2006 - 06.2008
Patient Care Technician
Northeast Regional Medical Center
08.2005 - 01.2006
Housekeeper
Elite Home Cleaners
12.2004 - 01.2005
Home Health Aide
Comfort Keepers
09.2003 - 08.2005
Server
Red Lobster
06.2003 - 09.2003
Cashier Customer Service/ gas station clerk
Shell
04.2003 - 07.2003
Server
Huddle House
01.2003 - 04.2003
Cashier Stocker
Subway
08.2002 - 01.2003
Asst Manager
Subway
09.2001 - 01.2003
Cashier Food Prep
Subway
05.2000 - 09.2001
Cashier Sales Associate
Walmart Supercenter
05.1999 - 05.2000
Cashier Customer Service
Gregason's Grocery
08.1998 - 05.1999
Jacksonville State University
Bachelor of Science from criminal justice
Gadsden State Community College
Associate of Science from criminal justice
Server
Pipe's Pit BBQ
Similar Profiles
Casandra Shiver-CoxCasandra Shiver-Cox
Lead Server at Bonos Pit BbqLead Server at Bonos Pit Bbq
Mason VannMason Vann
Busser at Sonnys Real Pit BBQBusser at Sonnys Real Pit BBQ
Maci WallaceMaci Wallace
Server at Sonnys Real Pit BBQServer at Sonnys Real Pit BBQ
Ebony Rush HarringtonEbony Rush Harrington
Substitute Teacher at Department Of EducationSubstitute Teacher at Department Of Education
April MApril M
Material Handler at CVGMaterial Handler at CVG