Cathy Wilson
Crisis Counselor
Jamestown,NY
Summary
I have long-term professional experience working in the Human Services Field. Specifically assisting individuals impacted with mental, emotional, and behavioral instability, chemical dependency, and the developmentally delayed, work toward mental wellness within the recovery approach. To have the opportunity to use my years of work experience, professional education, and long-term dedication to assisting the mental health population through the recovery process has been my lifetime goal. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
year of post-secondary education
Work History
Crisis Intervention Specialist
Chautauqua Opportunities Inc
Jamestown, NY
03.2022 - Current
- Centered Engagement, De-Escalation, Lethality and Risk Assessment, Conflict Resolution, Safety Planning, Community Collaboration, Quick Decision Making, and Facilitating with 9.45 writer to get the documentation necessary if the individual is unable to make a safe plan to remain in the community.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Implemented evidence-based interventions for substance abuse treatment.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness or physical abuse.
- Facilitated group therapy sessions to meet needs of individuals with [Type] issues.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
DIRECTED ASSISTANT
THE RESOURCE CENTER
Jamestown, NY
08.2019 - 09.2022
- Community Engagement, Life Skills, Assessments, Empowerment, and Strengths Perspective working with Developmentally Delayed Populations.
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Conducted community workshops to promote different programs and educate public on available services.
- Assessed community needs and identified resources for social and community service programs.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
PEER COUNSELOR
Eagles Nest Respite
Jamestown, NY
03.2016 - 06.2019
- Crisis Counseling, Group and Individual Counseling, Assessment, Education, Coping Skills Trainer, Advocating, Referrals, and Care Coordination with Community Resources for Individuals with Mental Health Impairments.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Developed mentees' life skills such as time management and communication.
- Implemented strategies to help mentees manage stress and difficult emotions.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided education on mental health topics and resources to clients.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Supervised meetings with family members to help create support system for clients.
Crisis Counselor/Peer Leader
Chautauqua Opportunities
Dunkirk, NY
07.2014 - 07.2015
- Crisis Intervention, Calming, and Coping Skill Development, Hospital Diversion by Safety Planning and linking and referring to community resources.
- Supported clients in developing coping skills.
- Triaged and responded to telephone mental health crisis intervention.
- Conducted follow-ups with clients to determine need for extended assistance.
- Documented all client interactions and interventions.
- Performed verbal de-escalation to resolve crises.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Documented risk to each client and context of concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Maintained client records to document assessment, treatment plans and progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Devised and enhanced treatment strategies to promote continued progress.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
Timeline
Crisis Intervention Specialist
Chautauqua Opportunities Inc
03.2022 - Current
DIRECTED ASSISTANT
THE RESOURCE CENTER
08.2019 - 09.2022
PEER COUNSELOR
Eagles Nest Respite
03.2016 - 06.2019
Crisis Counselor/Peer Leader
Chautauqua Opportunities
07.2014 - 07.2015
Bachelor of Science - Human Services
SUNY Empire State College
09.2011 - 06.2012
PH.D - PSYCHOLOGY, General Psychology
PROJECTED
Master of Science - Counseling for Addictions, Health and Human Services
Grand Canyon University
Education
PH.D - PSYCHOLOGY, General Psychology
PROJECTED
2024
Master of Science - Counseling for Addictions, Health and Human Services
Grand Canyon University
Phoenix, AZ08.2014
Bachelor of Science - Human Services
SUNY Empire State College
Saratoga Springs, NY 09.2011 - 06.2012
Skills
- Complex Problem-Solving
- Critical Thinking
- Active Listening
- Multitasking and Organization
- Team Oriented
- Social Perceptiveness
- Diagnosing Problems
- Crisis Intervention Training
- Risk Evaluation
- Clinical Interventions
- Patient Intervention
- Emergency Call Response
- Analysis Summary
- Suicide Prevention
- Service Screening
- Positive Reinforcement Strategies
- Safety Planning
- Intervention Management
- Educational Strategies
- Psychological Evaluations
- Inbound Call Management
- Hotline Management
- Reflective Listening
- Documentation Skills
- Client Needs Assessment
- Compassionate Care
- Mental Health Support
- Recommending Resources
- Applied Behavior Analysis
- Behavior Modification
- Personal Care Assistance
- Post-Traumatic Stress Disorder Management
- Emotional Support
- Emergency Services
- Constructive Feedback
- Substance Abuse Treatment
- Individual and Group Counseling
- Anger Management
- Behavioral Skills Development
- Relaxation Techniques
- Site Visits
- Creative Solutions
- Impulse Control
- Therapeutic Services
- Telephonic Triage
- Breathing Techniques
- Family Advisement
- Data Integrity
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