Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Cathy Wimmer

Cathy Wimmer

Saint Augustine,FL

Summary

Self-directed event coordinator with over 5 years of experience creating strategic alliances with organizational leaders to align with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader. I've learned and grown so much in my career in hospitality and sales and Love working with people, clients - new and old! I especially love the tourist atmosphere and truly enjoy being a part of making their experience here, in such a beautiful and historic place, a truly memorable one! I have to admit, I love seeing my name mentioned in their Google reviews!

Overview

22
22
years of professional experience

Work History

Bartender

Ebb Tide Resort Oceanfront
08.2020 - 04.2022
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Served high customer volumes during special events, nights, and weekends.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Followed strict recipes and drink measurements to minimize product used.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted with inventorying beverage stock and bar supplies.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Developed creative themes for events and created related activities to engage attendees.

Bartender/server

Red Lobster
02.2019 - 05.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Completed requisitions to maintain required stock par levels.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Followed strict recipes and drink measurements to minimize product used.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Sales/Finance

VW Of St Augustine
02.2016 - 08.2018
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Developed customized financial reports, enabling sales managers to monitor and optimize their team''s performance effectively.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Bartender

Holiday Isle Oceanfront Resort
04.2015 - 07.2016
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Assisted with inventorying beverage stock and bar supplies.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Sales Associate

Bert Smith VW
01.2012 - 04.2015
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Recommended complementary purchases to customers, increasing revenue.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Solved customer challenges by offering relevant products and services.
  • Prioritized helping customers over completing other routine tasks in store.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Lokey VW
08.2009 - 04.2012
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Server/Bartender/Trainer

Cody's Original Roadhouse
08.2000 - 06.2006
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Processed orders and sent to kitchen employees for preparation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for steakhouse restaurant with social relevancy and intentionality.

Education

No Degree - Psychology, Accounting, Core Classes

University of South Florida
Tampa, FL

High School Diploma -

St Pete High School
St Petersburg, Fl

High School Diploma -

Boca Ciega High School
Gulfport, FL
06.1989

Skills

  • Bar Equipment Familiarity
  • Food Service
  • Sales Development
  • Bartending License
  • Telephone Etiquette
  • Handling Difficult Customers
  • Garnishing Drinks
  • Drink Preparation Techniques
  • Memory retention
  • Creative Mixology
  • New Hire Training
  • Liquor, beer, and wine knowledge
  • Honest and Dependable
  • Cash Register Operation
  • Sales expertise
  • Monitoring Alcohol Consumption
  • Clear and effective communication
  • Team player attitude
  • Collaboration and Teamwork
  • Quality Assurance
  • Outgoing Personality
  • Engaging personality
  • Conversant in french and spanish (basic)
  • Drawer balancing
  • Age Identification checks
  • Ordering Supplies
  • Interpersonal Communication
  • Liquor Law Compliance
  • Responsible Serving
  • ABC standards
  • Food Preparation
  • Wine and liquor knowledge
  • Engaging Customers
  • TIPS Certified
  • Food Running
  • Relationship Building
  • Hospitality and Guest Service
  • Strong multitasking
  • Service-oriented mindset
  • Issue Resolution
  • Hospitality service expertise
  • Food Service Management
  • Complex Problem-Solving
  • Food and Beverage Service
  • Health codes compliance
  • Customer service expertise
  • Aloha POS
  • Cocktail Service
  • Patience and Tolerance
  • Mixology Techniques
  • Menu Memorization
  • Salesmanship
  • Team training and development
  • Fast Learner
  • Professional Appearance
  • Staff Management
  • Good Conversationalist
  • Banquet Events
  • Calm and Composed
  • Staff Training
  • Classic cocktails
  • Team Management
  • Basic Math
  • Dining room management
  • Performance Improvement
  • Responsible Alcohol Service
  • Customer Service
  • New Cocktail Creation

Accomplishments

I love learning! Languages and interpersonal skills are a few of my favorites. I can pick up languages easilly and have a few psychology as well as a lifetime of experience with people! I can assimilate to almost every personality to acheive the ultimate goal of being beneficial for all parties involved. My comfort zone has grown exponentially through years of personal experiences, life events and I can always find a way to relate and build a relationship with anyone!


I spent my life (well, atleast 35 years of it) bowling... Bowled my first 300 game in Feb of 2000. I became a Professional Bowler that same year. Now, I'm a youth coach - for my own children and others.


I love photography and especially love taking the perfect Beach Sunrise pictures!


I am often mistaken as a manager in places where I shop, not sure why - but I'll take it as a compliment!

I love lifting my co workers up, lighten their mood, make them laugh and help them be the best that they can be. I'm not threatened by other's success and I'm a great cheerleader!


I love knowing that I'm a part of peoples' memories!

Languages

French
Limited Working
Spanish
Limited Working

Timeline

Bartender

Ebb Tide Resort Oceanfront
08.2020 - 04.2022

Bartender/server

Red Lobster
02.2019 - 05.2020

Sales/Finance

VW Of St Augustine
02.2016 - 08.2018

Bartender

Holiday Isle Oceanfront Resort
04.2015 - 07.2016

Sales Associate

Bert Smith VW
01.2012 - 04.2015

Sales Associate

Lokey VW
08.2009 - 04.2012

Server/Bartender/Trainer

Cody's Original Roadhouse
08.2000 - 06.2006

No Degree - Psychology, Accounting, Core Classes

University of South Florida

High School Diploma -

St Pete High School

High School Diploma -

Boca Ciega High School

Similar Profiles

CREATE PROFILE
Cathy Wimmer