- Crafting and DIY Projects
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Hiking
Cathy Woodke
Port Hope,MI
Summary
Dedicated USPS clerk with strong organizational skill and focus on service orientation. Know for exceptional customer service and adherence to federal guidelines. Consistently meeting deadlines and maintaining accurate records, while creating a friendly work environment. Recognizing strong teamwork, the ability to changing task and meeting operational goals as a team.
Overview
29
29
years of professional experience
Work History
USPS Lead Postal Clerk
United States Postal Service, USPS
07.2013 - Current
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Managed inventory of postal supplies, maintaining optimal stock levels for daily operations.
- Operated automated sorting equipment, enhancing processing speed and accuracy of mail distribution.
- Assisted customers with inquiries and service requests, providing exceptional support and problem resolution.
- Trained new clerks on standard operating procedures, promoting adherence to USPS policies and practices.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Oversaw daily operations, coordinating team activities to meet service objectives and deadlines effectively.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
Substance Abuse Counselor
Sanilac County Health Department
08.2001 - 08.2004
- Facilitated individual counseling sessions to address substance use and recovery strategies.
- Developed and implemented tailored treatment plans for diverse client needs.
- Coordinated group therapy sessions promoting peer support and accountability.
- Monitored client progress, ensuring adherence to treatment goals and objectives.
- Developed individualized treatment plans addressing adolescents' substance use issues.
- Supported adolescent clients through crisis situations by providing stabilization, safety planning, and referral to appropriate resources.
- Enhanced treatment outcomes for adolescents by developing individualized treatment plans tailored to their unique needs.
Customer Service Manager
Huron County Health Department/MI Works!
03.1997 - 06.2001
- Addressed employer feedback constructively through adjustments in candidate sourcing practices or providing additional training for job seekers.
- Collaborated with local businesses to identify job openings and employer needs.
- Streamlined communication between candidates and employers to ensure timely feedback on applications.
- Organized regular workshops on resume writing, interview techniques, and other essential job search skills for candidates'' professional development.
- Conducted comprehensive candidate assessments to match skill sets with appropriate job opportunities.
- Improved client satisfaction by providing ongoing support and follow-up services after successful placements.
Education
No Degree - Psychology
Saginaw Valley State University
Bay City, MISkills
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Post office operations
- Federal guideline proficiency
- Service oriented
- Strong organization skills
Interests
Timeline
USPS Lead Postal Clerk
United States Postal Service, USPS
07.2013 - Current
Substance Abuse Counselor
Sanilac County Health Department
08.2001 - 08.2004
Customer Service Manager
Huron County Health Department/MI Works!
03.1997 - 06.2001
No Degree - Psychology
Saginaw Valley State University