Cathy Young
Pinellas Park
Summary
Dynamic professional with a strong background in customer service and technical support at the US Census Bureau. Proven ability to enhance client relations and streamline operations through effective communication and problem-solving skills. Adept at event coordination and supply procurement, ensuring seamless project execution and fostering positive relationships.
Overview
20
20
years of professional experience
Work History
Personal Assistant/Shopper
Self Employed Services
St. Petersburg
01.2016 - Current
- Select premium products and make appropriate replacements if needed.
- Find the most efficient routes in compliance with all policies and laws while maintaining long-term customer relationships.
- Communicated with clients and vendors to facilitate smooth operations.
- Supported project management tasks by tracking deadlines and deliverables.
- Organized work projects around client's house.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Oversaw household management tasks, including coordinating with service providers and managing schedules.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
Support Specialist
Dept of COMMERCE US Census Bureau
10.2019 - 11.2020
- Support over 2,300 field user endpoints using remote security and support tools.
- Receive IT support calls from field and office staff and submit and modify incident tickets.
- Preform troubleshooting steps for reported incidents involving hardware and software systems.
- Provided technical support for software applications used by department staff.
- Collaborated with teams to resolve user issues and improve service delivery.
- Managed helpdesk tickets, ensuring timely responses to user inquiries and concerns.
- Provided technical support to customers via phone and email.
- Troubleshot hardware and software problems on Windows and Mac OS platforms.
- Assisted in the development of user training materials and FAQ documents.
- Responded to user inquiries about hardware and software, explaining features and resolving questions.
School Volunteer
Pinellas county Schools
St. Petersburg
09.2005 - 08.2018
- Organized educational materials for students and teachers throughout the school year.
- Coordinated events and activities to promote student engagement and community involvement.
- Assisted in maintaining a positive learning environment for diverse student groups.
- Participated in school committees to enhance educational programs and initiatives.
- Attended school events such as field trips and assemblies.
- Assisted teachers with classroom activities and lesson plans.
- Promoted positive relationships between students by encouraging kindness and respect.
- Organized and distributed materials needed for planned classroom activities.
- Engaged students to share ideas and collaborate together on projects.
Education
AA degree - Science
St Petersburg College
St. Petersburg, FLSkills
- Customer service
- Technical support
- Event coordination
- Team collaboration
- Strong communication skills
- Errands
- Event planning
- Supply procurement
- Attention to detail
- Clean driving record
- Research and analysis capabilities
- Flexible schedule
- Public relations background
- Fast learning
- Dedicated team player
- Critical thinker
- Client relations
- Networking
- Handling confidential information
- Problem solving
References
- Cory Seggerty, IT Manager, 208-200-1541
- Tracey Downing, IT and Sales, 727-348-0869
- Amanda Burnuth, RN, 727-348-3901
Communication Skills
A problem solver, I enjoy thinking on my feet and can adapt quickly to any situation and deal with a wide range of people. Strong work ethic with a positive attitude.
Timeline
Support Specialist
Dept of COMMERCE US Census Bureau
10.2019 - 11.2020
Personal Assistant/Shopper
Self Employed Services
01.2016 - Current
School Volunteer
Pinellas county Schools
09.2005 - 08.2018
AA degree - Science
St Petersburg College