Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cathy Jo Hodge

Clio,AL

Summary

Health professional with a focus on patient well-being and preventive care. Proven track record in managing health programs that enhance workplace safety and reduce health risks. Known for strong team collaboration and adaptability to changing healthcare needs, with expertise in health assessments and emergency care. Proficient in clinical procedures, patient education, and health promotion, with a dependable and adaptable approach. Trusted by colleagues and adaptable to changing needs in a fast-paced environment. My expertise in Microsoft Office and strong multitasking abilities have significantly enhanced internal outcomes, achieving a notable increase in customer satisfaction ratings.


Overview

35
35
years of professional experience
1
1
Certification

Work History

Director of Quality Assurance & Risk Management

Medical Center Barbour
04.2015 - Current
  • Directed quality assurance teams, shortened validation turnaround times, and reduced customer complaints.
  • Created documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
  • Established and oversaw a hospital-wide Quality Management System (QMS), maintaining compliance with CMS Regulations and enhancing internal outcomes.
  • Handles legal cases presented against the hospital, attends court mediation cases, and helps Attorneys prep for court.
  • Maintained hospital Policy & Procedures.
  • Improved customer satisfaction ratings by addressing reported issues promptly and effectively.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Performed daily chart audits for documentation compliance.
  • Participated in State Accreditation Compliance and written Plan of Corrections.

Employee Health Nurse

Medical Center Barbour
10.2020 - Current
  • Collaborated with interdisciplinary teams to develop holistic care plans that addressed employees' physical and mental well-being.
  • Served as a liaison between employees and healthcare providers, advocating for appropriate accommodations or modifications based on individual needs.
  • Improved employee health by conducting regular assessments and implementing tailored wellness programs.
  • Reduced workplace injuries by providing ongoing training on proper lifting techniques and ergonomics.
  • Supported employees in maintaining compliance with OSHA regulations through regular training and educational materials.
  • Responded promptly to workplace incidents, providing immediate care and coordinating appropriate follow-up treatment when necessary.
  • Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.
  • Responded to emergencies onsite by rendering emergency medical care, CPR, and prompt first aid treatment.

Core Measure Abstractor/Utilization Review Nurse

Medical Center Barbour
05.2013 - Current
  • Used reference material to facilitate accuracy, clarity, and completeness of reports.
  • Demonstrated strong analytical skills by identifying inconsistencies in data sources during the abstracting process.
  • Scanned and uploaded medical records into the electronic medical records system.
  • Processed both outgoing and incoming requests for medical records from multiple sources.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Delivered high-quality abstracts under tight deadlines, managing multiple projects simultaneously without sacrificing attention to detail.
  • Assisted in the preparation of medical reports for external parties.
  • Fielded incoming calls from patients, nurses, and other medical facilities to provide friendly service and support.
  • Researched and resolved medical record discrepancies.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations throughout all phases of the abstraction process.
  • Enhanced workflow efficiency by utilizing electronic health record systems for accurate data entry and extraction.
  • Supported quality control efforts by conducting thorough audits of collected data to ensure consistency and compliance with regulatory standards.
  • Maintained up-to-date knowledge of industry best practices to continuously improve performance as a Clinical Data Abstractor.
  • Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
  • Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
  • Evaluated medical guidelines and benefit coverage to determine the appropriateness of services.
  • Performed prior authorization review of services requiring notification.
  • Submitted cases for criteria failures and helped facilitate resolutions and approvals.
  • Contributed to organizational success by providing expert advice on medical necessity criteria and evidence-based practices in utilization review nursing.
  • Mitigated potential legal issues related to improper admission or discharge decisions by consulting with physicians regarding complex cases that required further clarification.
  • Streamlined the case management process by effectively prioritizing high-risk cases for timely intervention and follow-up.

Certified Nursing Assistant

Medical Center Barbour
04.2008 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Waitress

Under the Boardwalk
08.2006 - 04.2008
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience. Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers. Collaborated with team members to consistently provide efficient service during peak hours.

Cashier Manager

Driftwood General Store
02.2004 - 05.2006
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at the start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
  • Built positive relationships with customers to increase repeat business.
  • Negotiated with vendors for more favorable payment terms, positively impacting cash flow.

Retail Store Clerk

Dollar General Store
01.2003 - 01.2004
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
  • Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
  • Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
  • Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
  • Operated POS systems to accurately process customer purchases.

Retail Store Manager

Goody's Family Clothing
02.1999 - 10.2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly and provided constructive feedback coaching opportunities improvement recognition of outstanding achievements.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Submitted orders for new inventory.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training, and mentoring new staff members.
  • Approved regular payroll submissions for employees.

Certified Nursing Assistant

Crowne Healthcare
03.1997 - 02.1999
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Retail Customer Sales Associate

Walmart
04.1995 - 01.1997
  • Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall store performance.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
  • Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
  • Resolved customer complaints professionally, fostering trust and loyalty among clientele.

Retail Customer Service Associate

Walmart
01.1995 - 04.1995
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat, and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
  • Assisted customers with product selection, increasing sales, and promoting brand loyalty.

Restaurant Cook

Gran's Home Cooked Home Buffet
06.1992 - 01.1995
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator before each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in the preparation of raw meat, poultry, fish, and eggs.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Assisted in menu development with innovative dish ideas that catered to diverse tastes and preferences of patrons.
  • Demonstrated versatility in culinary techniques, adapting to various cooking styles while maintaining consistent quality in finished dishes.
  • Collaborated with other kitchen staff for efficient meal preparation and seamless service during peak hours.
  • Expedited orders during busy shifts, ensuring timely delivery of hot, fresh meals to customers'' tables.

Waitress

Wings & Things Restaurant
07.1990 - 06.1992
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
10-2026

Skills

  • Auditing expertise
  • Workplace safety
  • Document analysis
  • Documentation and reporting
  • Strong multitasking
  • Goal oriented
  • Excellent & effective written and oral communication
  • Medical documentation
  • Legal document preparation
  • Utilization review
  • Fast typing speed
  • Microsoft Office

Accomplishments

  • Leadership Barbour Board Member 2024- present.
  • Blue Springs Town Council Member 2023 - present.
  • Graduate of Class XVII in 2024 from Leadership Barbour.
  • Alabama Hospital Association (AlaHa) member 2013 -present.
  • Legacy of Hope Silver Award 2024.
  • Quality Residency Program 2017 - 2018
  • Infection Control Residency Program 2018-2019
  • Quality Assurance Performance Improvement Program 2015
  • Certified Professionals in Healthcare Quality Program 2016
  • Wound Care Residency Program 2017

Certification

  • Licensed Practical Nurse (LPN) - Alabama Board of Nursing.
  • Intravenous Push Certified (IVP)Basic Life Support (BLS) Certification
  • Advanced Cardiac Life Support Certification (ACLS)- American Heart Association.
  • Certified Nursing Assistant (CNA) 1997

Timeline

Employee Health Nurse

Medical Center Barbour
10.2020 - Current

Director of Quality Assurance & Risk Management

Medical Center Barbour
04.2015 - Current

Core Measure Abstractor/Utilization Review Nurse

Medical Center Barbour
05.2013 - Current

Certified Nursing Assistant

Medical Center Barbour
04.2008 - Current

Waitress

Under the Boardwalk
08.2006 - 04.2008

Cashier Manager

Driftwood General Store
02.2004 - 05.2006

Retail Store Clerk

Dollar General Store
01.2003 - 01.2004

Retail Store Manager

Goody's Family Clothing
02.1999 - 10.2022

Certified Nursing Assistant

Crowne Healthcare
03.1997 - 02.1999

Retail Customer Sales Associate

Walmart
04.1995 - 01.1997

Retail Customer Service Associate

Walmart
01.1995 - 04.1995

Restaurant Cook

Gran's Home Cooked Home Buffet
06.1992 - 01.1995

Waitress

Wings & Things Restaurant
07.1990 - 06.1992

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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Cathy Jo Hodge