Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cathy L Fletcher

Cabot,Arkansas

Summary

Proven Financial Counselor with a track record at Arkansas Childrens Hospital, adept in insurance verification and fostering strong client relationships. Excelled in reducing financial burdens for families through strategic counseling and negotiation, enhancing patient confidence and satisfaction. Skilled in cash flow management and maintaining professional communication, both verbally and in writing.

I have a long & strong foundation in Customer Service. Such as getting problems solved. Proven ability to get positive outcomes through effective client management of the applications & steps taken for the family.

I am a Logical Financial Counselor with extensive history of speaking with families, physicians & insurance company representatives. Efficient professional with more that 20 years of experience in Customer Service & helping families achieve their needs.

Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FLIGHT ATTENDANT position. Ready to help team achieve company goals.

Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

31
31
years of professional experience

Work History

Financial Counselor

Arkansas Childrens Hospital
01.2003 - Current
  • Worked with families to develop personal recommendations for improvement of financial circumstances, helping get medical bills paid or reduced.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Increased client confidence in managing personal information about finances by providing tools to get applications approved.
  • Conducted interviews with patients and family members and answered questions regarding coverage benefits.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Managed caseload effectively, ensuring timely follow-up for needed information and communication with clients.
  • Identified healthcare resources and programs for patients unable to meet financial obligations with various programs available

Clerk

Arkansas State Revenue
07.1994 - 01.2003
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail. Renew car tags, Register vehicles, Collect sales tax, Renew Drivers License & CDL's.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information. Always figured Sales tax for customers wanting an estimate on vehicles purchesed.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management. Always balanced money drawer at end on day.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Enhanced customer service with timely and accurate information when handling inquiries.

Education

High School Diploma -

Chesapeake High School
Chesapeake, OH
05-1977

Skills

  • Insurance verification
  • Relationships and rapport
  • Cash flow management Collection of Deductables & payment towards procedures
  • Patient counseling Evaluation for other coverage
  • Financial counseling Depending on the kind of coverage applied for
  • Telephone etiquette Always speaking to families on phone & in person
  • Payment negotiation
  • Customer service
  • Verbal and written communication
  • Cash handling
  • Risk assessment

Timeline

Financial Counselor

Arkansas Childrens Hospital
01.2003 - Current

Clerk

Arkansas State Revenue
07.1994 - 01.2003

High School Diploma -

Chesapeake High School
Cathy L Fletcher