Microsoft Office 10
Cathy R Broome
Office Manager
Dunn,NC
Summary
Customer relations Budgeting Invoice management Financial administration Account reconciliation Complex problem solving Document control Strong communication skills Mathematical skill Effective time management Customer Service Representative Accomplished Business Administrator equipped with 30 years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work History
Business Administrator
Harnett Devotional Gardens
Dunn, NC
05.2019 - Current
- Performed administrative functions – copying, filing, complete daily and weekly reports about cemetery, answer any questions or concerns visitors may have about buying burial plots and other information visitors may need
- Take calls for upcoming funeral from funeral home, arrange for grave digger to come out and prepare plot for burial
- Take in all monies and credit to proper account and make daily deposits
- Reassure visitors that their accounts were in good standing and reassure them that their burial plot was properly recorded and given a deed for that plot
- Make sure grounds were neat and tidy and pleasant place to have final resting spot
- Reassure and supply a positive environment for someone to come and express their emotions, just give them that extra shoulder to lean on
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Developed monthly reports.
- Reconciled business and creative needs.
- Observed all laws, regulations and other applicable obligations.
- Oversaw process improvement initiatives.
- Managed day-to-day development issues.
- Translated business priorities into implementable actions.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Warehouse Packer
Amazon
Garner, NC
08.2020 - 02.2022
- Retrieved merchandise and packaged according to shipment label
- All shipments coming and going where packaged according to Amazon instructions
- Packages were placed on large conveyor belts and shipped out
- Organized items on racks, shelves and bins to maintain established order.
- Created shipping labels to complete daily order processing.
- Reviewed orders to verify products met specifications.
- Packed, weighed and shipped items per customer specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Operated tape machines, scales and label printers to package items correctly.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Kept work areas neat, clean and free from debris.
- Prepared and checked outbound shipments for accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Interacted with guests in friendly and knowledgeable way.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
Administratuve Assistant
Business Boutique
Dunn, NC
08.2015 - 11.2016
- Performed administrative functions - copying, faxing, create various documents for customers
- Managed all UPS/FedEx Shipments which totaled 75 to 100 packages a day
- Record all incoming and outgoing shipments
- Aid customers with mailing of packaging by sizing, boxing, address outgoing parcels, arrange shipment of parcels (“Document Control Event Planner resume in North Carolina - March 2022”
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Performed wide-ranging administrative, financial and service-related functions.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Office Manager
Ralph Whitehead Associates
Raleigh, NC
05.2004 - 07.2008
- Performed administrative functions for 10 engineers consisting of typing various documents, faxing, copying
- Enter customer payments into Excel daily
- Track all money received and prepare deposits
- Develop reports to detail aging and past due accounts for senior management
- Total past due invoices weekly and report to senior management
- Initiate collections proceedings against accounts past due more than 30 days
- Arrange all meetings and prepare meeting rooms with various meeting documents, handle meals for meetings
- Oversaw all domestic travel arrangements
- Event planner for company functions
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Shimizu America
Cary, NC
10.1998 - 04.2004
- Performed administrative functions consisting of typing various documents, faxing, copying, shipping FedEx documents for Japanese based company
- Enter customer payments into Excel daily
- Track all money received and prepare deposits
- Develop reports to detail aging and past due accounts for senior management
- Total past due invoices weekly and report to senior management
- Manage petty cash account and match receipts for right project
- Arrange all meetings and prepare meeting rooms with various meeting documents, handle meals for meetings
- Managed all international and domestic travel arrangements
- Event planner for company functions monthly
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Administrative Assistant
Flour Global
New Hill, NC
09.1983 - 11.1998
- Performed administrative functions for engineering department which consisted of typing various documents, faxing, copying and mailings
- Oversaw accounting areas including payroll, daily timecard entries, reconciliations, costing out and accounts payable/receivable
- Arranged all meetings and prepare meeting rooms with various meeting documents, handle meals for meetings
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed department budgets and generated financial reports for management review.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Lillington, NC -
CCCC
08.2014 - 05.2015
Human Services Development Certificate - undefined
01.2008 - 01.2015
Human Services Technology - undefined
Skills
Computer skills –Windows Office 2013, Excel, Quicken, QuickBooks Pro, AS400, MAS90
Databases
Accounting software
Time management
Driving continuous improvement
Negotiation
Effective communication
Operations management
Company event coordination
Training documents
Identifying best practices
Partnering with cross-functional disciplines
Managing multiple projects
Mentoring
Affiliations
Initiative-taking Administrative Assistant offering a strong work ethic and determination to complete tasks in a prompt manner. Accurate and meticulous with extensive bookkeeping and clerical knowledge. Capable professional with a record of correct bookkeeping and skill in collaborating with customers, vendors, and management.
Software
Excel
Powerpoint
Word
Quicken
Quickbooks
AS400
MAS90
Timeline
Warehouse Packer
Amazon
08.2020 - 02.2022
Business Administrator
Harnett Devotional Gardens
05.2019 - Current
Administratuve Assistant
Business Boutique
08.2015 - 11.2016
Lillington, NC -
CCCC
08.2014 - 05.2015
Human Services Development Certificate - undefined
01.2008 - 01.2015
Office Manager
Ralph Whitehead Associates
05.2004 - 07.2008
Office Manager
Shimizu America
10.1998 - 04.2004
Administrative Assistant
Flour Global
09.1983 - 11.1998