Cathyrose Atem
Hurst ,TX
Summary
Dynamic Cabin Security Specialist with ABM Aviation, skilled in incident response and team leadership. Proven track record in developing security protocols and enhancing emergency procedures, fostering a culture of safety and vigilance. Adept at training staff and ensuring compliance with federal regulations, while delivering exceptional customer service.
Dedicated security professional prepared for role with extensive experience in developing and executing security strategies. Known for reliability and flexibility, excelling in team collaboration and consistently achieving results. Proficient in risk assessment, access control, and emergency response planning, with reputation for integrity and vigilance.
Professional Security Specialist with strong focus on risk assessment, threat analysis, and emergency response. Known for fostering team collaboration and adapting to changing needs to achieve objectives. Skilled in surveillance systems, access control, and incident management. Reliable and results-driven with proactive approach to security challenges.
Overview
11
11
years of professional experience
Work History
Cabin Security Specialist
ABM Aviation
09.2025 - Current
- Developed and implemented security protocols to safeguard sensitive information and assets.
- Conducted thorough risk assessments to identify vulnerabilities in security systems.
- Collaborated with law enforcement agencies to enhance emergency response procedures.
- Trained staff on security awareness and best practices for incident prevention.
- Analyzed security incidents to improve response strategies and mitigate future risks.
- Led cross-functional teams to execute comprehensive security audits and evaluations.
- Created detailed reports on security breaches, recommending corrective actions for improvement.
- Established ongoing training programs to ensure compliance with industry regulations and standards.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Evaluated new technologies continuously to stay current on emerging trends in the industry, ensuring a proactive approach to potential challenges within the field of security management.
- Managed and supported organization-wide privacy and security management measures.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
Packing Handler
Alliance Consumer Group
01.2025 - 04.2025
- Operated packing machinery to efficiently prepare products for shipment.
- Ensured compliance with safety protocols and quality control standards during packing processes.
- Coordinated inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Trained new employees on packing procedures and best practices for efficiency and accuracy.
- Streamlined packing workflows, reducing time spent per order without compromising quality.
- Conducted regular equipment maintenance to ensure optimal performance of packing tools and machinery.
- Collaborated with team members to enhance productivity and address operational challenges effectively.
- Implemented process improvements that increased overall efficiency in packaging operations.
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Trained new employees on packing procedures, increasing overall team efficiency and performance levels.
- Increased order processing speed by maintaining an organized and clean work area.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
- Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
- Contributed to positive workplace culture through effective communication and collaborative problem-solving efforts with colleagues.
- Reduced product damage rates through careful handling and proper packaging materials usage.
- Reduced shipping errors by meticulously verifying order details before sealing packages for delivery.
- Enhanced packing efficiency by implementing new packing techniques and procedures.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Server
Miyabi Japanese Steak House
03.2021 - 12.2024
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed multiple tables efficiently during high-volume service periods.
- Assisted with menu recommendations to improve guest satisfaction and sales.
- Processed payments accurately using POS systems for seamless transactions.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Adapted quickly to changing priorities in fast-paced environments.
- Participated in team meetings to discuss service improvements and feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Airport Customer Service Agent
G2 Secured Staff
02.2024 - 08.2024
- Assisted customers with inquiries and issue resolution, ensuring high satisfaction levels.
- Utilized ticketing systems to track and manage customer requests efficiently.
- Collaborated with team members to streamline processes for improved service delivery.
- Provided accurate information on services, policies, and procedures to enhance customer understanding.
- Adapted quickly to changing workloads while maintaining service quality under pressure.
- Identified recurring issues and suggested improvements to enhance overall customer experience.
- Maintained detailed records of customer interactions to support follow-up actions effectively.
- Received positive feedback from customers for prompt responses and effective problem-solving skills.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted passengers with check-in processes, ensuring efficient boarding procedures.
Personal Care Assistant
Heritage Senior Living
09.2020 - 02.2021
- Assisted residents with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Provided emotional support, fostering strong relationships and enhancing residents' quality of life.
- Trained new staff on best practices in personal care and safety protocols.
- Implemented infection control measures, ensuring a clean and safe environment for residents.
- Coordinated recreational activities to engage residents and promote social interaction.
- Maintained accurate documentation of resident progress and care provided for compliance purposes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Server
Carolina Village
01.2015 - 04.2020
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed multiple tables efficiently during high-volume service periods.
- Assisted with menu recommendations to improve guest satisfaction and sales.
- Processed payments accurately using POS systems for seamless transactions.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Adapted quickly to changing priorities in fast-paced environments.
- Participated in team meetings to discuss service improvements and feedback.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
St. James High School
Myrtle Beach, SC06-2018
Skills
- Access control
- Incident response
- Professionalism
- InfoSec
- Team leadership
- Team player
- Honest and dependable
- Reliability
- Customer service
- Bag checking
- Personnel protection
- Emergency response
- Data protection
- Secure coding
- User awareness training
- Entrance control
- Coaching and mentoring
- Reliable and responsible
- Firearms expertise
- First aid certified
- Federal and state regulation compliance
- Security regulation enforcement
Languages
Pohnpeian
Full Professional
Timeline
Cabin Security Specialist
ABM Aviation
09.2025 - Current
Packing Handler
Alliance Consumer Group
01.2025 - 04.2025
Airport Customer Service Agent
G2 Secured Staff
02.2024 - 08.2024
Server
Miyabi Japanese Steak House
03.2021 - 12.2024
Personal Care Assistant
Heritage Senior Living
09.2020 - 02.2021
Server
Carolina Village
01.2015 - 04.2020
High School Diploma -
St. James High School