Cati Garcia
IT Technician
Norman,OK
Summary
- More than 20 years of PC repair and maintenance experience.
- Able to clearly understand problems and find positive solutions through use of troubleshooting, critical thinking, problem solving, teamwork, and communication.
- Proven experience in hardware / software / operating system troubleshooting, PC assembly, technical support, customer service helpdesk, and virus removal and prevention.
- Ability to quickly learn new technology and processes.
- Nearly three years of Back-End Enterprise Level Server systems.
- Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
8
8
Certifications
Work History
IT Technician
Avara Pharmaceutical Technologies
Norman, OK
02.2019 - 07.2022
- Global Microsoft Office 365 Administrator
- Global IT Administrator for 4 sites, previously 6
- Global Active Directory Administrator
- Maintained office PCs, networks, and mobile devices (MDM)
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Windows Print Server Maintenance / Upkeep
- Virus Removal / Prevention
- Printer Troubleshooting / Repair
- Hardware / Software Installation / Troubleshooting
- Creation of IT specific Standard Operating Procedures
- Purchase Order Creation
- Cisco Call Manager Administrator
- Cisco Voicemail Administrator
- Projector Configuration / Setup
IT Technician
Robert Half Technology \ Avara Pharmaceutical Tech
Norman, OK
05.2018 - 02.2019
- Global Microsoft Office 365 Administrator
- Global IT Administrator for 4 sites, previously 6
- Global Active Directory Administrator
- Maintained office PCs, networks, and mobile devices (MDM)
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Windows Print Server Maintenance / Upkeep
- Virus Removal / Prevention
- Printer Troubleshooting / Repair
- Hardware / Software Installation / Troubleshooting
- Creation of IT specific Standard Operating Procedures
- Purchase Order Creation
- Cisco Call Manager Administrator
- Cisco Voicemail Administrator
- Projector Configuration / Setup
Product Associate IV – CTO Department
Hitachi Data Systems (America) \ Hitachi Vantara
Norman, OK
08.2015 - 05.2018
- Enterprise Level Server Build
- Enterprise Level Server Configuration / Troubleshooting
- Installation / Configuration / Troubleshooting of Cisco and Brocade Back-End Switches
- Installation / Troubleshooting of VMWare
- Installation / Troubleshooting of SUSE Linux Enterprise Server
- Installation / Troubleshooting of Red Hat Enterprise
- Certified Trainer
- Creation of Standard Operating Procedures
- 7s Understanding - Lean Tech Certified
- Order Management - CD Replication; License Keys; Order Creation / Release
- Restock / Inventory Control
- Filing
Information Technology Services
OSU\Oklahoma Panhandle Research & Extension Center
Goodwell, OK
01.2009 - 03.2016
- Virus Removal / Prevention
- Network Maintenance
- Computer Maintenance / Repair
- Hardware / Software Training
- Hardware Installation / Troubleshooting
- Software Installation / Troubleshooting
- Printer Installation / Repair / Troubleshooting
- Technology Consultant
Intern, Lab Assistant, AITP Comp. Repair Director
OKLAHOMA PANHANDLE STATE UNIVERSITY
GOODWELL, OK
01.2014 - 05.2015
- Computer Maintenance / Repair
- Virus Removal / Prevention
- Printer Troubleshooting / Repair
- Hardware / Software Installation / Troubleshooting
- Hard Drive Repair / Replacement
- Computer Lab Maintenance
- Developed Policy of Standard Operating Procedures
- Inventory Control
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Refurbished used computers and technological equipment, saving companies money.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Recovered critical information from data back ups to restore functionality.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Recommended new and replacement hardware and software purchases.
Systems Analyst and Technician
Guymon Public School District
Guymon, OK
02.2014 - 02.2015
- Computer Maintenance / Repair
- Windows Print Server Maintenance / Upkeep
- Server / Network Maintenance
- Network / Local Printer Installation / Troubleshooting
- Hardware Installation / Troubleshooting
- Software Installation / Troubleshooting
- Virus Removal / Prevention
- SMART® Board Installation / Setup / Troubleshooting
- Multi-Site Computer Lab Setup for State Testing
- iPad / iPod Troubleshooting / Upkeep
- VoIP System
- Purchase Order Creation
- Inventory Control
Personal Secretary \ Technology Consultant
Cami Buettner, LLC
Moore, OK
01.2011 - 02.2015
- Computer Maintenance
- Technology Consultant
- E-mail / File Management
- Personal Bookkeeping
Education
BBA - Computer Information Systems, Business Administration
Oklahoma Panhandle State University
Goodwell, OK 01.2012 - 05.2015
Associate of Arts - Liberal Arts
Cowley County Community College
Arkansas City, KS 08.2005 - 06.2007
Skills
MacMS Access 2010 - O365MS SQL Server 2012SpiceWorks Help DeskZendesk Help DeskService Desk Help DeskMS Office SuiteMS ProjectMS VisioVMWareWindows Server 2008-2016WiresharkManageEngine PatchMangerTeam-ViewerCisco Packet TracerAdobe PhotoshopAdobe After EffectsDreamweaverOffice 365 AdministratorNetwork ImagingCreation of IT specific Standard Operating ProceduresInventory ControlMobile Phone ManagementComputer Maintenance / RepairWindows Print Server Maintenance / UpkeepVirus Removal / PreventionPrinter Troubleshooting / RepairHardware / Software Installation / TroubleshootingPurchase Order CreationCisco Call Manager AdministratorCisco Voicemail AdministratorGlobal IT Administrator for 4 sites, previously 6Active Directory Global AdministratorProjector Configuration / SetupImplementation of Multi-Factor AuthenticationImplementation of Teams GloballyEnterprise Level Server BuildEnterprise Level Server Configuration / TroubleshootingInstallation / Configuration / Troubleshooting of Cisco and Brocade Back-End SwitchesInstallation / Troubleshooting of VMWareInstallation / Troubleshooting of SUSE Linux Enterprise ServerInstallation / Troubleshooting of Red Hat EnterpriseCertified TrainerCreation of Standard Operating Procedures7s UnderstandingLean Tech CertifiedOrder ManagementCD ReplicationLicense KeysOrder Creation / ReleaseRestock / Inventory ControlFilingHard Drive Repair / ReplacementComputer Lab MaintenanceDeveloped Policy of Standard Operating ProceduresSystems Analyst / TechnicianServer / Network MaintenanceNetwork / Local Printer Installation / TroubleshootingHardware Installation / TroubleshootingSoftware Installation / TroubleshootingSMART Board Installation / Setup / TroubleshootingMulti-Site Computer Lab Setup for State TestingIPad / iPod Troubleshooting / UpkeepVoIP SystemNetwork MaintenanceHardware / Software TrainingPrinter Installation / Repair / TroubleshootingTechnology Consultant
Certification
CAMI BUETTNER, LLC
Additional Information
- ACTIVITIES AND HONORS , AITP Computer Repair Director OPSU Programming Team Member Regionals 2014: 3rd Place Microsoft Office Team Honorable Mention Database Design Team Dean’s Honor Roll Who's Who Among Students in American Universities and Colleges Chive Charities Member Recipient of Institutional Scholarships Presidents Honor Roll
Timeline
IT Technician
Avara Pharmaceutical Technologies
02.2019 - 07.2022
IT Technician
Robert Half Technology \ Avara Pharmaceutical Tech
05.2018 - 02.2019
Product Associate IV – CTO Department
Hitachi Data Systems (America) \ Hitachi Vantara
08.2015 - 05.2018
Systems Analyst and Technician
Guymon Public School District
02.2014 - 02.2015
Intern, Lab Assistant, AITP Comp. Repair Director
OKLAHOMA PANHANDLE STATE UNIVERSITY
01.2014 - 05.2015
BBA - Computer Information Systems, Business Administration
Oklahoma Panhandle State University
01.2012 - 05.2015
Personal Secretary \ Technology Consultant
Cami Buettner, LLC
01.2011 - 02.2015
Information Technology Services
OSU\Oklahoma Panhandle Research & Extension Center
01.2009 - 03.2016
Associate of Arts - Liberal Arts
Cowley County Community College
08.2005 - 06.2007