Catia Morgan
Arden,USA
Summary
Compassionate and patient caregiver with a deep commitment to providing quality care and support to individuals. Adept at building strong relationships and fostering trust through empathy, active listening, and collaboration. Skilled in assisting with daily living activities, medication management, and emotional support, ensuring a safe and comfortable environment. Driven by a genuine love for helping others and improving their well-being through attentive and personalized care.
Overview
10
10
years of professional experience
Work History
INSPECTOR PACKER II & ASSEMBLY OPERATOR
Jabil
Arden, NC
01.2021 - 02.2022
- Conduct in-process visual inspections for defects (e.g., burns, discoloration, contamination)
- Operate molding and assembly equipment
- Document and label non-conforming products
- Train new employees in molding and assembly procedures
- Ensure compliance with safety and environmental regulations
Caregiver
Family Friends & Others
Greenfield, MA
06.2017 - 03.2021
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
CUSTOMER SERVICE REPRESENTATIVE
Omni Interactions (Harry & David Account)
Arden, NC
08.2020 - 12.2020
- Handled high volumes of inbound calls and inquiries
- Built rapport with customers, resolved issues efficiently
- Maintained accurate customer records and met call targets
- Provided informed solutions, increasing customer satisfaction
VOLUNTEER MASK PRODUCTION SUPPORT
Status Home Design
Dacula, GA
03.2020 - 09.2020
- Assisted with the design and production of protective face masks
- Coordinated customer orders and ensured timely delivery
- Supported health and safety protocols during production
SEASONAL TAX ASSISTANT
Prosperi-Tea Planning
Greenfield, MA
12.2017 - 04.2018
- Reviewed and filed tax returns at local, state, and federal levels
- Managed client tax documentation and data entry
- Maintained tax databases and provided audit support
- Handled general accounting duties, including AP/AR
CLEANING SERVICES
A.R. Sandri Co.
Greenfield, MA
11.2011 - 01.2015
- Maintained cleanliness of commercial facilities
- Operated industrial cleaning equipment safely
- Ensured security of building premises after hours
Education
ASSOCIATE IN ARTS (A.A.S.) - GENERAL BUSINESS ADMINISTRATION
A-B Tech
Asheville, NC05.2026
BACHELOR OF SCIENCE - CRIMINAL JUSTICE AND SOCIOLOGY
Westfield State University
MA08.2019
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE AND SOCIOLOGY
Greenfield Community College
MA06.2017
CORRECTIONS CERTIFICATE - US
Greenfield Community College
MA01.2017
Skills
- Time Management & Organizational Skills
- Multilingual Communication
- Microsoft Office
- First aid and safety
- Dressing assistance
- Compassionate care
- Grooming assistance
- Personal hygiene assistance
- Emotional support
- Meal preparation
- Client documentation
- Behavior redirection
- Client transportation
- Medication organization
- Nutrition
- Cooking and meal preparation
- Safe driving
- Patient care
- Problem-solving
- Safety awareness
Timeline
INSPECTOR PACKER II & ASSEMBLY OPERATOR
Jabil
01.2021 - 02.2022
CUSTOMER SERVICE REPRESENTATIVE
Omni Interactions (Harry & David Account)
08.2020 - 12.2020
VOLUNTEER MASK PRODUCTION SUPPORT
Status Home Design
03.2020 - 09.2020
SEASONAL TAX ASSISTANT
Prosperi-Tea Planning
12.2017 - 04.2018
Caregiver
Family Friends & Others
06.2017 - 03.2021
CLEANING SERVICES
A.R. Sandri Co.
11.2011 - 01.2015
ASSOCIATE IN ARTS (A.A.S.) - GENERAL BUSINESS ADMINISTRATION
A-B Tech
BACHELOR OF SCIENCE - CRIMINAL JUSTICE AND SOCIOLOGY
Westfield State University
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE AND SOCIOLOGY
Greenfield Community College
CORRECTIONS CERTIFICATE - US
Greenfield Community College
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