Catia Noble
Houston,US
Summary
Experienced Customer Support Specialist with a strong background in customer service, healthcare assistance, and retention management. Skilled in medical billing, CPT coding, and multi-line phone systems. Consistently improves patient satisfaction and clinic efficiency. Highly proficient in managing high-volume scheduling and fostering long-term customer relationships. Committed to leveraging these skills to drive customer success and retention in a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Blinds.com/ The Home Depot
08.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Revamped products based on customer feedback.
- Provided effective troubleshooting for customer concerns.
Customer Service
SynergenX Testosterone & Weight Loss
01.2024 - 07.2024
- Schedule30+ appointments per shift, maintaining accurate records and timely billing
- Respond to calls and emails within24 hours, boosting patient satisfaction
- Manage high-volume scheduling, improving clinic efficiency and patient experience
- Foster a positive clinic environment through teamwork, ensuring seamless operations
- Deliver exceptional customer service to a diverse clientele, enhancing clinic reputation
Healthcare Assistant
Accolade
05.2022 - 12.2023
- Managed and documented treatment plans, ensuring accurate specialist consultations
- Handled100+ daily outbound calls, scheduling appointments and managing emails
- Enhanced patient comfort and access to necessary medical consultations
- Achieved high call metrics, significantly boosting patient engagement and care coordination
- Conducted2100+ monthly calls, connecting members with specialists for improved health outcomes
Retention Specialist
NRG
08.2020 - 02.2022
- Retained at-risk customers by building rapport and utilizing negotiation skills, reducing churn rates
- Enhanced customer retention through effective communication, fostering long-term relationships
- Used negotiation and influencing skills to retain customers, achieving measurable retention results
Education
High school diploma - General Studies
Landry Walker High School
New Orleans, LA05.2017
Skills
- Guest Service
- Reception
- Front Office
- Hostess
- Expo
- Information Management
- Sales Experience
- Multi-line Phone Systems
- Guest services
- Medical records
- Medical terminology
- Cash register
- Windows
- CPT coding
- Time Management
- Team Collaboration
- Project Coordination
- Training Skills
- Front Desk
- Customer Service
- Waitress
- Host
- Word Processing
- Microsoft Word
- Typing
- Cash handling
- Analysis skills
- HIPAA
- Data collection
- Accounting
- Customer support
- Medical billing
- Problem Solving
- Adaptability
- Empathy
Certification
First Aid Certification
Timeline
Customer Support Specialist
Blinds.com/ The Home Depot
08.2024 - Current
Customer Service
SynergenX Testosterone & Weight Loss
01.2024 - 07.2024
Healthcare Assistant
Accolade
05.2022 - 12.2023
Retention Specialist
NRG
08.2020 - 02.2022
High school diploma - General Studies
Landry Walker High School
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