Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catia Silva

New York,NY

Summary

Dynamic real estate professional with a proven track record at LDA International Realty, showcasing exceptional negotiation skills and a client-oriented approach. Fluent in Portuguese, English, and Spanish, I excel in property marketing and client management, significantly enhancing client portfolios. Renowned for excellent teamwork and a highly professional demeanor, I consistently achieve high customer satisfaction, fostering repeat business and referrals.

Overview

15
15
years of professional experience

Work History

Real State Agent

LDA International Realty
10.2023 - 02.2025


  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads..
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
  • Organized open houses that showcased properties effectively, leading to increased interest and offers.
  • Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
  • Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
  • Conducted comprehensive market research to identify emerging trends, enabling clients to make informed investment decisions.
  • Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
  • Collaborated with interior designers to stage homes, increasing their appeal and selling price.

Property Management Assistant

SDG Management
07.2020 - 02.2025


  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
  • Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads..
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Prepared and presented contracts and other legal documents to clients.
  • Leveraged social media platforms to promote listings, reaching broader audience and generating leads.
  • Organized open houses that showcased properties effectively, leading to increased interest and offers.
  • Increased client portfolio by strategically networking at industry events and maintaining strong relationships with existing clients.
  • Enhanced online property listings with high-quality photographs and detailed descriptions, leading to quicker sales.
  • Conducted comprehensive market research to identify emerging trends, enabling clients to make informed investment decisions.
  • Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
  • Collaborated with interior designers to stage homes, increasing their appeal and selling price.

VIP Hostess

The Surflodge
05.2010 - 08.2024
  • Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
  • Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
  • Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.
  • Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
  • Contributed to the success of special events by assisting in event planning tasks such as guest list management and invitation distribution.
  • Increased brand visibility by collaborating with marketing teams to promote exclusive events on social media platforms.
  • Improved team performance by training new VIP Hostesses on company standards, protocols, and best practices.
  • Exceeded sales targets consistently through exceptional networking abilities that attracted high-end clientele to the venue.
  • Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
  • Supported management goals through accurate reporting of key performance metrics related to VIP services.
  • Optimized scheduling efficiency through meticulous organization of staff assignments throughout each shift or event duration.
  • Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
  • Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
  • Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
  • Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
  • Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
  • Played an integral role in maintaining safe environments for all guests through strict adherence to safety protocols.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Promoted business loyalty by fostering positive customer relationships.

VIP Hostess

Snowlodge
12.2019 - 03.2024
  • Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.
  • Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
  • Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.
  • Maximized revenue opportunities by upselling premium services and products to guests as appropriate.
  • Contributed to the success of special events by assisting in event planning tasks such as guest list management and invitation distribution.
  • Increased brand visibility by collaborating with marketing teams to promote exclusive events on social media platforms.
  • Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
  • Supported management goals through accurate reporting of key performance metrics related to VIP services.
  • Demonstrated expertise in conflict resolution by addressing customer complaints promptly and professionally.
  • Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
  • Ensured smooth event execution by coordinating with various departments, including security, catering, and entertainment.
  • Cultivated a positive work environment by fostering teamwork among colleagues during demanding shifts or events.
  • Played an integral role in maintaining safe environments for all guests through strict adherence to safety protocols.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Director of Guest Relations

Beautique
02.2014 - 02.2018


  • Organized special events such as birthdays or anniversaries for loyal customers, further strengthening long-term relationships with clientele.
  • Liaised with housekeeping and maintenance teams to address any room-related concerns swiftly and efficiently.
  • Maintained detailed records of guest preferences, enabling customized experiences during return visits.
  • Developed comprehensive training programs for staff, resulting in increased guest satisfaction ratings.
  • Collaborated with Sales and Marketing departments to create tailored packages for VIP guests, enhancing their overall visit experience.
  • Facilitated conflict resolution among staff members when necessary to maintain a harmonious work environment conducive to exceptional guest experiences.
  • Managed a team of Guest Relations agents, fostering teamwork and providing continuous feedback for professional growth.
  • Continuously monitored industry trends and competitor offerings, staying informed to maintain a competitive edge in providing exceptional guest experiences.
  • Created a welcoming atmosphere by greeting guests personally upon arrival and departure, making them feel valued as individuals.
  • Established strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Education

Associate Of Business Administration - International Business Management

Baruch College
New York, NY
06.2003

English As Second Language - English-as-a-Second-Language Education

Fordham University
Bronx, NY
04.1999

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Negotiation
  • Contract negotiation
  • Lead follow up
  • Client-oriented
  • Social media marketing
  • Client management
  • Negotiation expertise
  • Property marketing
  • Property valuation
  • Sales closing
  • Administrative support
  • Presenting
  • Leasing and sales
  • Clean driving record
  • Active NY real estate license
  • FLUENT IN Portuguese, English, Spanish
  • Property tours and inspections
  • Property management
  • Rental management
  • Staff management
  • Home inspections
  • Honest and ethical
  • Experienced entrepreneur
  • Excellent communicator
  • Attention to detail
  • Problem-solving
  • Client relations

Timeline

Real State Agent

LDA International Realty
10.2023 - 02.2025

Property Management Assistant

SDG Management
07.2020 - 02.2025

VIP Hostess

Snowlodge
12.2019 - 03.2024

Director of Guest Relations

Beautique
02.2014 - 02.2018

VIP Hostess

The Surflodge
05.2010 - 08.2024

Associate Of Business Administration - International Business Management

Baruch College

English As Second Language - English-as-a-Second-Language Education

Fordham University

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Catia Silva