Catiana Munoz
Brooklyn,NY
Summary
Detail-oriented investigator with strong leadership skills and history in fraud and background investigations. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases.
Overview
16
16
years of professional experience
Work History
Special Investigator
Triborough Bridge and Tunnel Authority
01.2018 - Current
- Conduct highly confidential and sensitive investigations regarding allegations of fraud, corruption, misconduct or other improper activities involving Triborough Bridge and Tunnel employees, contractors, and/or vendors.
- Gather facts from interviews of suspects, witnesses, and complainants.
- Collect, analyze and interpret information, documentation, and physical evidence associated with investigations.
- Prepare case reports from allegations, transcripts of interviews and physical evidence.
Background Investigator
KeyPoint Government Solutions
09.2014 - 01.2018
- Conducted security and pre-employment background investigations to determine the suitability and qualifications of individuals who require access to sensitive/classified government information set forth by the United States Office of Personnel Management (OPM), the United States Office of Immigration and Customs Enforcement (ICE), and the United States Customs and Border Protection agency (CBP).
- Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
- Performed detailed fieldwork to verify candidate qualifications, ensuring the integrity of hiring processes for clients.
Associate Investigator
USIS
04.2014 - 09.2014
- Conducted background investigations on individuals who require access to sensitive/classified information set forth by the United States Office of Personnel Management (OPM) contract requirements.
- Enhanced background investigation accuracy by conducting thorough research and analysis of various data sources.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
Fraud Investigator
Human Resources Administration, City of New York
05.2012 - 04.2014
- Performed investigations of suspected violations of public assistance laws, rules and regulations.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Conducted interviews of potential or current recipients, took written statements/affidavits and prepared detailed reports of investigative findings.
- Uncovered critical evidence by meticulously analyzing financial records and other documents related to investigations.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
Medicare Member Services Representative
Health Plus Prepaid Health Insurance
12.2007 - 05.2012
- Provided responsive, courteous customer service to health plan members and providers.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Master of Public Administration - Public Administration
John Jay College of Criminal Justice
New York, NY08.2012
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2010
Skills
- Investigative reporting
- Undercover operations
- Intelligence Gathering
- Background Checks
- Courtroom Testimony
- Interview techniques
- Undercover Investigations
- Top Secret US Government Security Clearance
- Due diligence
- Detailed report writing
- Decision-Making
- Problem-solving abilities
Qualifications Summary
- Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint, Access and Outlook
- General comfort level with internet/intranet usage and ability to learn proprietary software with strong knowledge of computers
- Type 70 wpm
- Ability to multi-task and manage priorities effectively
- Good judgment and problem-solving skills
- Excellent analytical skills and demonstrated resourcefulness in problem-solving
- Knowledge of office equipment and office management
- Excellent written, verbal, and interpersonal skills
- Self-starter, extremely organized and detail-oriented with strong commitment to accuracy
- Absolute discretion when dealing with confidential matters
- Ability to work independently, collaboratively, and/or under the direction of senior management, as needed
- Bilingual in English and Spanish
- Top-Secret Security Clearance
Languages
Spanish
Native or Bilingual
Timeline
Special Investigator
Triborough Bridge and Tunnel Authority
01.2018 - Current
Background Investigator
KeyPoint Government Solutions
09.2014 - 01.2018
Associate Investigator
USIS
04.2014 - 09.2014
Fraud Investigator
Human Resources Administration, City of New York
05.2012 - 04.2014
Medicare Member Services Representative
Health Plus Prepaid Health Insurance
12.2007 - 05.2012
Master of Public Administration - Public Administration
John Jay College of Criminal Justice
Bachelor of Arts - Criminal Justice
John Jay College of Criminal Justice
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