CATIANA SILVA
Mount Dora,FL
Summary
Dynamic customer service specialist with the ability to understand and communicate the personal needs of others using interpersonal techniques. Demonstrates strong clerical and organizational skills and has a passion for helping others and aims to improve the lives of others through dedicated service and care. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Security Manager
Radkin LLC
01.2025 - 08.2025
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Customized security training programs to address specific needs and vulnerabilities within organization.
- Developed and enforced strict security policies, significantly reducing risk of data breaches and theft.
- Mentored junior security staff, providing guidance and support to build skilled and motivated security team.
- Oversaw installation of state-of-the-art security equipment, ensuring full coverage of facility.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
Pharmacy Care Representative
Alorica
01.2025 - 05.2025
- Assisted in reducing medication errors by conducting thorough medication reconciliation during patient transitions of care.
- Contributed to increasing pharmacy revenue by efficiently processing insurance claims and resolving billing issues.
- Promoted preventive health measures by administering immunizations according to state guidelines and regulations.
- Enhanced patient satisfaction by providing personalized pharmacy care and addressing individual needs.
- Maintained the highest level of patient confidentiality by diligently adhering to HIPAA regulations and company privacy policies.
- Fostered customer loyalty by consistently delivering excellent service with compassion, empathy, and professionalism.
- Facilitated seamless communication within the pharmacy team, resulting in improved workflow efficiency and teamwork dynamics.
Fulfillment Associate
Kroger
05.2024 - 12.2024
- Unpack pallets and decant inventory, lift up to 70lbs of inventory
- Exceeded personal and team goals by walking quickly, minimizing mistakes, and correctly following location directions.
- Avoided errors by accurately reading work tickets and pulling merchandise.
- Recorded pulled items with high accuracy, including product serial numbers and quantities.
- Checked containers for damage or defects.
- Swept, mopped, and collected trash to maintain warehouse cleanliness.
- Retained clean, neat aisles, and removed debris from public areas.
- Matched numbers and product descriptions when picking items to confirm accuracy.
Delivery Driver
Amazon DSP
06.2023 - 04.2024
- Deliver packages, lift boxes up to 65lbs
- Used handheld device to scan orders, obtain route information, and navigate.
- Drove safely in adherence with state and federal laws.
- Followed scanning, tracking and documentation procedures to avoid errors.
- Lifted boxes weighing up to 50lbs repeatedly throughout shifts.
- Interacted with members of public politely and professionally.
- Cleaned and maintained delivery vehicle to meet professional standards.
- Met deadlines while working autonomously in fast-paced environment.
- Loaded and unloaded delivery vehicles with various products.
- Maintained accurate records of all deliveries, including times, locations, and any additional notes.
- Kept clean and organized vehicle interior to maintain professional appearance during interactions with customers.
Medical Receptionist
VIPCARE
10.2021 - 06.2023
- Answer phone calls, schedule patients, review appointments, schedule and reschedule appointments as needed
- Fax and print important documents such as hospital records, medical requests, Lab and imaging orders, referrals and authorizations
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Maintained neat lobby areas and greeted each person promptly.
- Printed patient forms and reviewed charts to prepare for upcoming appointments.
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
- Photocopied, faxed, and filed patients records practicing confidentiality measures.
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
- Gathered information from patients, processed registration paperwork and collected payments.
- Relayed messages and transferred records between staff and offices to facilitate effective patient care.
- Reconciled co-payment charges and maintained accurate records.
- Answered basic questions and provided information to patients and family members.
- Scheduled appointments, lab tests, and procedures for patients.
- Protected patient data through strict compliance with HIPAA requirements.
- Classified patient information correctly for billing and medical staff.
- Entered updated information in patient account pages and charts.
- Confirmed upcoming appointments with patients via phone or email reminders.
- Maintained clean and orderly waiting room area throughout day.
- Scheduled appointments for patients using medical office software.
- Verified insurance coverage and collected co-payments from patients.
Customer Service
Hampton Inn
02.2021 - 09.2021
- Greeted and registered guests, assisted customers inquiries and needs, provided support and comfort to customers during their visit, maintained customer satisfaction rates, took and confirmed customer reservations
- Documented, researched, and resolved customer service issues.
- Provided excellent customer service by handling reservations and answering phone calls.
- Coordinated smooth deliveries and delivered expert customer service
- Enhanced front-end customer service with quick handling of stock issues.
- Exceeded customer service expectations to earn positive feedback.
- Delivered exceptional customer service every day to both residential and business customers.
- Delivered top-notch customer service and prepared accurate orders.
- Gathered feedback from guests to improve and maintain quality customer service.
- Greeted arriving customers and delivered exceptional customer service.
- Managed customer service, stockroom management and standards executions
- Enforced policies governing staff activities, customer service and food safety.
- Delivered highest level of customer service and expedited customers' rental requests.
- Greeted patients on phone and in person, providing excellent customer service.
Customer Service
UPS Store
02.2020 - 01.2021
- Opened and closed the store, processed and handled customer requests, handled busy phone lines, identified and resolved customer package issues, performed faxing and copying needs, developed friendly customer relationships
Education
No Degree - English
Maryville University
St Louis, MOHigh School Diploma -
Dixie M. Hollins High School
Saint Petersburg, FL05.2018
Skills
- Medical receptionist
- Typing
- Organizational skills
- Computer literacy
- Customer service
- Multi-line phone systems
- Sales
- Agile learner
- Administrative experience
- Computer skills
- Data entry
- Front desk
- Phone etiquette
- Calendar management
- Office experience
- Excellent communicator
- Medical scheduling
- Medical records
- Time management
- Insurance verification
- Filing
- Clerical experience
- Driving
- Retail sales
- Retail math
- Guest services
- Cash handling
- Communication skills
- EMR systems
- Medical office experience
- Medical terminology
- Van driver
- Load & unload
- Microsoft Excel
- Microsoft Office
- Customer support
- Hospitality
- Hotel experience
- Restaurant experience
- Cash register
- Food service
- Physical security
- General security
- Schedule management
- CCTV monitoring
- Security officer development
- Compliance management
- Operations management
- Information security
- Data protection
- CCTV experience
- Security team leadership
Timeline
Security Manager
Radkin LLC
01.2025 - 08.2025
Pharmacy Care Representative
Alorica
01.2025 - 05.2025
Fulfillment Associate
Kroger
05.2024 - 12.2024
Delivery Driver
Amazon DSP
06.2023 - 04.2024
Medical Receptionist
VIPCARE
10.2021 - 06.2023
Customer Service
Hampton Inn
02.2021 - 09.2021
Customer Service
UPS Store
02.2020 - 01.2021
No Degree - English
Maryville University
High School Diploma -
Dixie M. Hollins High School
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