Catiann Smith
Fort Pierce,USA
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Ivox Solutions
Port Saint Lucie, FL
08.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Complied with company policies, objectives and communication goals.
Customer Care Tech
Ivox Solutions
Port Saint Lucie, FL
01.2023 - Current
- Provided technical assistance to customers via phone, email, and in-person support.
- Assisted customers with troubleshooting hardware and software issues.
- Resolved customer inquiries regarding product information and usage instructions.
- Created detailed reports of customer interactions for management review.
- Tested network connectivity to ensure proper functioning of internet services.
- Provided timely follow-up communications to customers after resolving their issues.
- Worked closely with other departments to address escalated customer service matters.
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Care Rep
Convey Health Solutions
Port Saint Lucie, FL
09.2021 - 10.2022
- Managed a high volume of incoming calls and emails in a fast-paced environment, consistently meeting or exceeding service-level agreements
- Demonstrated strong communication skills to effectively convey product information, pricing, and policies to customers clearly and concisely
Medical Assistant
Michael A. Garvin Foot and Ankle Specialist
Port Saint Lucie, FL
05.2018 - 10.2020
- Demonstrated ability to perform various clinical tasks, including taking patient vital signs, assisting with procedures, and administering medications as directed by healthcare providers
- Proficient in maintaining accurate patient records by documenting medical histories, progress notes, and treatment plans in an electronic health record system
- Skilled in scheduling appointments, verifying insurance coverage, and obtaining pre-authorizations for medical services
- Knowledgeable in medical terminology and equipment to effectively communicate with patients, healthcare providers, and other team members
Loan Specialist
Instaloan
Port Saint Lucie, FL
10.2019 - 09.2020
- Reviewed and processed loan applications in compliance with company policies and regulations
- Analyzed applicant financial documentation to determine eligibility for various loan programs
- Collaborated with loan officers and underwriters to ensure timely and accurate loan closing
- Provided excellent customer service by addressing inquiries and concerns regarding loan status and terms
Education
College Credit Certificate - Human Resource Administrator
Eastern Florida State College
Melbourne05.2023
Certification - Medical Assistant
Fortis Institute
Port Saint Lucie04.2018
Skills
- Schedule development
- Operations Management
- Data Analytics
- Team Building
- Goal-Oriented
- Process Monitoring and Improvement
- Policy and Procedure Development
- Project Management
- Policy Enforcement
- Training and development
- Training and mentoring
- Staff Discipline
- Complex Problem-Solving
- Negotiation
Timeline
Operations Supervisor
Ivox Solutions
08.2023 - Current
Customer Care Tech
Ivox Solutions
01.2023 - Current
Customer Care Rep
Convey Health Solutions
09.2021 - 10.2022
Loan Specialist
Instaloan
10.2019 - 09.2020
Medical Assistant
Michael A. Garvin Foot and Ankle Specialist
05.2018 - 10.2020
College Credit Certificate - Human Resource Administrator
Eastern Florida State College
Certification - Medical Assistant
Fortis Institute
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