Catice Harper
Tallahassee
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint | Typing Speed: 35 WPM
Overview
21
21
years of professional experience
Work History
School Custodian
HES Facilities Management
Valdosta, GA
09.2025 - 04.2026
- Maintained cleanliness and sanitation standards for classrooms, restrooms, and common areas.
- Operated cleaning equipment including floor buffers and vacuums to ensure facility upkeep.
- Assisted in inventory management of cleaning supplies and equipment maintenance.
- Collaborated with staff to address facility-related concerns promptly and efficiently.
- Trained new custodial staff on safety protocols and efficient cleaning practices.
- Conducted regular inspections to identify maintenance needs and report issues to administration.
- Developed efficient cleaning schedules that minimized disruption during school hours.
Certified Nursing Assistant
Hopewell In-Home Senior Care
Tallahassee, FL
01.2014 - 05.2020
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare team to develop patient care plans based on individual needs.
- Educated patients and families on health management strategies and post-care instructions.
- Maintained accurate patient records and documentation to ensure compliance with regulations.
- Implemented safety protocols that improved overall patient wellbeing within the home.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Medical Administrative Assistant
Dr. Charles W. Kent, MD (Allergy, Family Medicine and Vein and Face Clinic))
Tallahassee, FL
02.2017 - 01.2020
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated communication between medical staff and patients, enhancing information accuracy.
- Maintained electronic health records using EMR systems, ensuring compliance with privacy regulations.
- Assisted in insurance verification processes, improving billing accuracy and reducing claim denials.
- Trained new administrative staff on office procedures and software applications, fostering team efficiency.
- Led initiatives to improve office organization, resulting in increased productivity and enhanced team collaboration.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
Certified Nurse Assistant
Southwestern State Hospital
Thomasville, GA
06.2010 - 12.2013
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Implemented infection control protocols, promoting a safe healthcare environment.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Manager / Customer Service
Hardee's
Valdosta, GA
01.2005 - 07.2009
- Oversaw daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, improve product offerings, and enhance customer satisfaction.
- Led initiatives to streamline workflow processes, resulting in improved service times.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Collaborated with corporate teams to execute promotional campaigns that boosted store performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Tampa, FL01-2016
Diploma - Printing And Graphics
Wiregrass Technical College
Valdosta, GA01-2008
High School Diploma -
Lowndes High School
Valdosta, GA05-1998
Skills
- Accounting
- Pay Roll and Banking Systems
- Healthcare Law Basic Coding skills for ICD / CPT
- Claims Appeal Process
- CMS1450
- UB04
- CMS1500 Electronic Medical Records
- EMR / EHR
- Practice Management Software
- Greenway PrimeSUITE HER Healthcare Computer Information Systems
- Medical Practice Management Systems HIPAA Compliance
- Anatomy & Physiology
- Basic Pharmacology Human Resource Management
- Organizational Improvements Insurance Billing Procedures
- Healthcare Claim Cycle
- Insurance Verification Interpersonal Professional Communications
- Business Office Operations
- Medical Office Procedures Maintaining Prescription Line
- Appointment Scheduling
- Charting
- Filing
- Processing Co-Payments Practice Structure
- Leadership & Management
- Medical Terminology
Timeline
School Custodian
HES Facilities Management
09.2025 - 04.2026
Medical Administrative Assistant
Dr. Charles W. Kent, MD (Allergy, Family Medicine and Vein and Face Clinic))
02.2017 - 01.2020
Certified Nursing Assistant
Hopewell In-Home Senior Care
01.2014 - 05.2020
Certified Nurse Assistant
Southwestern State Hospital
06.2010 - 12.2013
Manager / Customer Service
Hardee's
01.2005 - 07.2009
Associate of Science - Healthcare Management
Ultimate Medical Academy
Diploma - Printing And Graphics
Wiregrass Technical College
High School Diploma -
Lowndes High School