Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catie Biehler

Hutchinson,KS

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I'm very passionate about our local schools and communities. I've spent many years volunteering with different organizations to raise money for school program's, sports programs and community need. As a Volunteer Coordinator I have 10 years of dedicated community service. Goal-oriented leader adept at overseeing volunteer operations and sourcing successful, lasting volunteers.

Both of these roles that I've fulfilled have required lots of data entry, computer work, focus, organizational, verbal and written communication skills.

Overview

15
15
years of professional experience

Work History

Member Services Director

Genesis Health Clubs
Wichita, KS
09.2009 - Current
  • Developed and implemented strategies to improve customer service and member experience.
  • Coordinated with cross-functional teams to ensure successful execution of new initiatives related to member services.
  • Analyzed data on customer satisfaction and identified areas for improvement in the member services process.
  • Created training materials, policies, and procedures for members' service staff.
  • Managed the daily operations of the Member Services department, including budgeting and scheduling.
  • Assisted with resolving escalated customer complaints as needed.
  • Evaluated performance metrics to ensure quality standards were met or exceeded.
  • Provided feedback, coaching, and mentoring to team members on their performance.
  • Collaborated with other departments to develop innovative solutions that would enhance the member experience.
  • Conducted regular meetings with staff to discuss issues, improvements, and changes in processes or procedures.
  • Recruited, hired, trained, evaluated, coached, motivated and disciplined employees in accordance with organizational policies.
  • Monitored performance of team members against established goals and objectives.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Event Organizer

HHS Booster Club
Hutchinson, KS
01.2024 - 05.2024
  • Developed event plans, timelines and budgets.
  • Organized meetings with vendors to discuss event requirements.
  • Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
  • Assisted in creating promotional materials for events.
  • Provided onsite support during events to ensure smooth operations.
  • Managed registration process for attendees of events.
  • Resolved any issues that may arise before or during an event.

Education

Associate of Arts - General Studies

Hutchinson Community College
Hutchinson, KS
05-2004

Skills

  • Innovation and Creativity
  • Meeting facilitation
  • Sales strategy development
  • Marketing expertise
  • Staff Training and Development
  • Strong Organization
  • Customer Service
  • Employee Development
  • Business Administration
  • Staff Management
  • Multitasking
  • Performance Tracking and Evaluation
  • Written Communication
  • Task Prioritization
  • Organizational Skills
  • Interpersonal Communication
  • Task Delegation
  • Scheduling and Coordinating
  • Staff Development

Timeline

Event Organizer

HHS Booster Club
01.2024 - 05.2024

Member Services Director

Genesis Health Clubs
09.2009 - Current

Associate of Arts - General Studies

Hutchinson Community College
Catie Biehler