Hi, I’m
CATIE CHAPMAN
Summary
Experienced operations professional skilled in optimizing workflows and driving efficiency. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and environments. Expertise in strategic planning, process improvement, and resource management. Known for reliability and effective leadership in high-pressure situations.
Overview
26
years of professional experience
Work History
EzCater
Senior Manager, Customer Fulfillment Platform
10.2024 - 05.2025
Job overview
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
EzCater
Senior Manager, Continuous Improvement
09.2023 - 10.2024
Job overview
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
EzCater
Senior Manager, Partner Success & Enablement
02.2022 - 10.2023
Job overview
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
EzCater
Manager of Delivery Operations & Partner Success
04.2021 - 02.2022
Job overview
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
EzCater
Manager of Delivery Operations
08.2020 - 04.2021
Job overview
- Enhanced delivery efficiency by streamlining operations and implementing process improvements.
- Optimized delivery processes with data-driven decision-making and performance tracking.
- Leveraged available technology tools to further enhance operational effectiveness within the department.
- Negotiated contracts with vendors, securing cost-effective solutions for the company''s logistical needs.
EzCater
EzDispatch Supervisor
10.2018 - 08.2020
Job overview
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
EzCater
Assistant Trainer
02.2018 - 10.2018
Job overview
- Develop/deliver/improve training to new employees
- Develop/conduct refresher training as needed
- Monitor employee performance and response to training
- Measure progress of employees during training periods
- Create evaluations of training effectiveness through feedback forms and assessments
Big Y
Store Director
09.2016 - 07.2017
Job overview
- Led 130+ employees and 12 person management team through change in ownership
- Awarded for training results - 3rd in company
- Maximized all resources to enable the store to achieve financial(P&L) and sales objectives
Hannaford Brothers Company
Store Manager
03.2016 - 08.2016
Job overview
- Maximized all resources to enable store to achieve financial and sales objectives
- Led the implementation of both store specific and corporate initiatives
- Created and implemented numerous successful business plans
- Led rollout of CAO for Fresh Departments in District 21
- Liaison to nonprofit partner Red Tomato; organized community events
Hannaford Brothers Company
Store Manager
02.2014 - 02.2016
Hannaford Brothers Company
Store Manager
11.2012 - 01.2014
Hannaford Brothers Company
Store Manager
02.2012 - 10.2012
Hannaford Brothers Company
Assistant Store Manager
07.2011 - 01.2012
Hannaford Brothers Company
Assistant Store Manager Trainee
05.2011 - 06.2011
Hannaford Brothers Company
Center Store Manager
04.2009 - 04.2011
Job overview
- Model merchandising store for the Central Division (56 Stores)
- Recognition Awards 2009, 2010; Department Manager of the Year 2010
Hannaford Brothers Company
Produce Manager
09.2006 - 03.2009
Job overview
- Associate Development & Recognition Awards 2008
- Lead Produce Resource for Waltham Remodel
Hannaford Brothers Company
Evening Operations Manager
11.2004 - 08.2006
Hannaford Brothers Company
Evening Supervisor
10.2004 - 11.2004
Hannaford Brothers Company
Produce Associate
06.1999 - 09.2004
Education
Clark UniversityWorcester, MA
Bachelor of Arts from Psychology, Management And Economics
05.2004
Skills
- Leadership Development
- Strategic Planning/Implementation
- Talent and Succession Planning
- Critical Thinking and Data Analysis
- Effective Collaborator
- Facilitation & Presentation Expertise
- Adaptive and Flexible
- Complex Problem-Solving Abilities
- Exemplary Communication Skills Strong Computer Proficiency
- Cross-Functional Teamwork and Project Management
Timeline
Senior Manager, Customer Fulfillment Platform
EzCater
10.2024 - 05.2025
Senior Manager, Continuous Improvement
EzCater
09.2023 - 10.2024
Senior Manager, Partner Success & Enablement
EzCater
02.2022 - 10.2023
Manager of Delivery Operations & Partner Success
EzCater
04.2021 - 02.2022
Manager of Delivery Operations
EzCater
08.2020 - 04.2021
EzDispatch Supervisor
EzCater
10.2018 - 08.2020
Assistant Trainer
EzCater
02.2018 - 10.2018
Store Director
Big Y
09.2016 - 07.2017
Store Manager
Hannaford Brothers Company
03.2016 - 08.2016
Store Manager
Hannaford Brothers Company
02.2014 - 02.2016
Store Manager
Hannaford Brothers Company
11.2012 - 01.2014
Store Manager
Hannaford Brothers Company
02.2012 - 10.2012
Assistant Store Manager
Hannaford Brothers Company
07.2011 - 01.2012
Assistant Store Manager Trainee
Hannaford Brothers Company
05.2011 - 06.2011
Center Store Manager
Hannaford Brothers Company
04.2009 - 04.2011
Produce Manager
Hannaford Brothers Company
09.2006 - 03.2009
Evening Operations Manager
Hannaford Brothers Company
11.2004 - 08.2006
Evening Supervisor
Hannaford Brothers Company
10.2004 - 11.2004
Produce Associate
Hannaford Brothers Company
06.1999 - 09.2004
Clark University
Bachelor of Arts from Psychology, Management And Economics
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