Catherine Evans
Mansfield
Summary
Proven Expediter at Mouser Electronics Inc., adept in order management and team collaboration, significantly enhanced productivity and customer satisfaction. Mentored juniors, excelling in multitasking and problem-solving, leading to streamlined processes and improved delivery times. Skilled in both decision-making and attention to detail, achieving notable quality standards in high-volume environments.
Overview
3
3
years of professional experience
Work History
Expediter
Mouser Electronics Inc.
09.2022 - Current
- Managed communication between departments to streamline control processes.
- Guided junior team members in developing their professional skills through mentoring and coaching, leading to increased productivity and enhanced quality of work.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Trained new expeditors according to company policies and standards.
Sales Associate
Home Depot
11.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Summit Highschool
Mansfield, TXSkills
- Team member training
- Order management
- Issue resolution
- Multitasking
- Decision-making
- Task prioritization
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Expediter
Mouser Electronics Inc.
09.2022 - Current
Sales Associate
Home Depot
11.2021 - 09.2022
Summit Highschool
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