Summary
Overview
Work History
Skills
Timeline
Generic

Catie Garateix-Doll

Vancouver,WA

Summary

Organized Order Clerk demonstrates strong communication skills with commitment to exceeding customer expectations. Dedicated to consistent accuracy and proficiency when performing routine tasks and utilizes problem-solving abilities to formulate solutions to complex issues. Organized and dependable employee, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

E-Commerce Associate

Fred Meyer
04.2020 - Current
  • Comply with company's metric goals in completing customer's orders in an efficient and timely manner.
  • Offer exceptional customer service while on the sales floor.
  • Trained as PIC.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers.

Cashier Team Lead

Black Key Holdings
07.2018 - 06.2019
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated POS cash register and equipment to collect payments.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Maintained stock to meet expected customer demand.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Server Captain

Applebee's Neighborhood Grill & Bar
05.2007 - 08.2018
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Skills

  • Customer Care
  • Operational Efficiency
  • Customer Service and Assistance
  • Motivational Leadership
  • Team Member Development
  • Operational Improvements

Timeline

E-Commerce Associate

Fred Meyer
04.2020 - Current

Cashier Team Lead

Black Key Holdings
07.2018 - 06.2019

Server Captain

Applebee's Neighborhood Grill & Bar
05.2007 - 08.2018

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Catie Garateix-Doll