Catie Grisham
Huntington Beach,CA
Summary
I believe my job is to help people become happy, joyous, and free. By helping clients identify what behavioral, mental, and emotional patterns get in the way of that, and helping them look within themselves to find the solution, I get to walk beside people and nurture change. My ideal job is one that allows me to help people struggling to manage life to find confidence, strength, self-love, and personal power.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Case Manager
New Directions for Women
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Developed resource directory for clients, simplifying their search for essential services.
Addictions Programs Supervisor
Inyo County Behavioral Health SUD
11.2021 - 11.2023
- Provides first-line supervision for the intervention programs of the SUD program
- This currently includes the SACPA (Substance Abuse and Crime Prevention Act) program, the Driving Under the Influence Programs and other SUD intervention services such as Diversion, Perinatal, and youth-focused addictions services
- Provides supervision and oversight, which includes planning, assigning, monitoring, tracking, and evaluating the work of the Addictions Counselors
- Provides collaborative activities and leadership as part of a multidisciplinary team to maximize resources and responsiveness of addiction services
- Provides outreach and treatment services such as assessment, individual, family and group treatment services as well as the completion of required documentation
- Provides training and presentations both to staff, agencies, and community organizations to further knowledge around addiction issues
- Functions as part of the Behavioral Health Team and Health and Human Services Department to plan integrated culturally competent and effective programs; participates to ensure quality assurance and compliance with State and Federal program regulations; provides other duties as assigned
- Enhanced team efficiency by leading training sessions and workshops.
- Coordinated schedules for maintaining optimal staffing levels and meeting operational demands.
- Improved workplace morale with team-building activities and open communication practices.
- Boosted productivity, overseeing daily operations and addressing any issues promptly.
- Conducted performance evaluations for identifying areas of improvement and rewarding top performers.
- Resolved conflicts among team members to maintain a harmonious work environment.
- Communicated with upper management to relay team progress and address concerns.
- Delegated tasks to team members to optimize workflow and enhance productivity.
- Improved customer satisfaction, addressing complaints and implementing feedback.
- Facilitated team meetings to discuss goals and strategies for improvement.
- Streamlined processes to enhance operational efficiency and reduce costs.
- Trained new employees for seamless integration into the team and quicker productivity.
Addictions Counselor III
Inyo County Behavioral Health SUD
03.2018 - 11.2021
- Schedule and perform intake and assessment for all SUD programs
- Facilitate DUI, Prop 36, PC1000, Drug Court, and treatment groups
- Provide individual counseling and some case management
- Facilitate all adolescent SUD services
- Provide education regarding SUD services and working with the chemical dependency population to community partners
- On-call services and crisis intervention
- Reporting and coordination with probation and legal system
- Assess and provide appropriate referrals
- Treatment planning
- DATAR reporting
- Supervise interns
- Reduced relapse rates by implementing evidence-based counseling techniques and personalized treatment plans.
- Led community outreach events to raise awareness about addiction prevention resources available within the local area.
- Established rapport with diverse clientele through cultural competence training sessions attended regularly.
- Enhanced group therapy dynamics by fostering a safe and supportive environment for sharing experiences.
- Enhanced professional knowledge by attending regular trainings on emerging trends in addiction counseling techniques.
- Educated families on the impact of addiction and how to support their loved ones in recovery, strengthening relationships and promoting healing.
- Improved client satisfaction through empathetic listening and tailored support for individual needs.
- Increased client engagement in treatment with creative interventions, such as art therapy and mindfulness practices.
- Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
- Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
- Conducted thorough assessments, gathering information on clients'' substance use history, mental health status, and psychosocial factors influencing their addiction.
- Developed strong therapeutic alliances with each client which contributed towards better engagement in the treatment process.
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
Case Manager
Northbound Treatment Services
04.2015 - 03.2018
- Assist client in successfully matriculating through treatment, assessing for needs and making appropriate referrals as needed
- Create and reassess individualized treatment plan to meet client's specific needs and treatment goals
- Assess and reassess discharge planning and appropriate referrals
- Update family members weekly regarding client progress
- Update referents weekly regarding client progress
- Assist client in seeking community support to create a lifestyle that supports recovery
- Assist client in obtaining a continuous year of sobriety
- Facilitate Family Program groups and family sessions
- Give appropriate referrals to family members to support family and client in recovery
- Meet with clients individually weekly to continue to assess progress and goals
- Facilitate process, didactic, and experiential groups
- Develop curriculum for groups
- Train new employees in case management, group process, and individual work
- Develop training methods and lectures for staff development
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Case Manager
Breakaway Health Corporation
11.2013 - 04.2015
- Facilitate/co-facilitate peer and family groups
- Assist client/family in identifying dysfunction and goals
- Guide client/family in creating and implementing treatment plan
- Create and present educational topics (too many to list)
- Continue to assess and reassess client and family
- Create a discharge and aftercare plan as clients and families look toward completion/graduation/step-down from treatment
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Life Coach
Breakaway Health Corporation
01.2012 - 04.2015
- Individualize treatment for multiple clients from dynamic and multi-disciplinary focus
- Help client identify goals and objectives
- Create and continue to develop a plan of action to achieve goals and objectives
- Create a strong, trusting relationship with client that nurtures self love and esteem
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
Care Coordinator
Breakaway Health Corporation
12.2009 - 11.2012
- Facilitate/co-facilitate peer and family groups
- Documentation
- Facilitate appointments with clients and psychiatrists
- Be present in appointments and make sure everything is properly documented and doctors' instructions are communicated to staff and family, and properly followed
- Follow up with clients and family members in regards to medications and changes, side effects and other issues related to medication management
- Maintain appointment list and doctors' and clients' schedules
- Work with clients individually on assignments and contracts
- Make sure each family is oriented to program
- Maintain and guide referent documentation and continuity of care
- Clinical assessments for each client
- Create and maintain treatment plans
- Charting and filing
- Create and present educational topics (too many to list)
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
Peer Counselor
Breakaway Health Corporation
01.2008 - 12.2009
- Facilitate/co-facilitate peer and family groups
- Documentation
- Monitor and document urine analysis
- Facilitate appointments with clients and psychiatrists
- Be present in appointments and make sure everything is properly documented and doctors' instructions are communicated to staff and family, and properly followed
- Follow up with clients and family members in regards to medications and changes, side effects and other issues related to medication management
- Maintain appointment list and doctors' and clients' schedules
- Work with clients individually on assignments and contracts
- Be with adolescents during breaks, handle crises as they come up
- Make sure each family is oriented to program
- Maintain and guide referent documentation and continuity of care
- Create and present educational topics (too many to list)
- Served as a liaison between clients and healthcare providers, promoting continuity of care across different settings.
- Conducted thorough assessments of client needs, creating tailored interventions to address individual concerns.
Customer Service Representative
Bassett Furniture
08.2005 - 12.2007
- Data entry
- Maintain and manage status of order reports and service order reports
- Answer phones and manage front desk
- Follow up with customers and set deliveries and service calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
CADC-CAS -
Cypress College
Cypress, Ca01.2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Client advocacy
- Care coordination
- Case planning
- Critical thinking
Certification
- CADS-CAS
- LGBTQIA2+ Certificate
- ASAM
Timeline
Case Manager
New Directions for Women
11.2023 - Current
Addictions Programs Supervisor
Inyo County Behavioral Health SUD
11.2021 - 11.2023
Addictions Counselor III
Inyo County Behavioral Health SUD
03.2018 - 11.2021
Case Manager
Northbound Treatment Services
04.2015 - 03.2018
Case Manager
Breakaway Health Corporation
11.2013 - 04.2015
Life Coach
Breakaway Health Corporation
01.2012 - 04.2015
Care Coordinator
Breakaway Health Corporation
12.2009 - 11.2012
Peer Counselor
Breakaway Health Corporation
01.2008 - 12.2009
Customer Service Representative
Bassett Furniture
08.2005 - 12.2007
CADC-CAS -
Cypress College
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