Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies
Timeline
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CATIE MARTIN

Joplin,MO

Summary

Experienced and adaptable professional with a proven track record of delivering high-quality results in diverse settings. Strong ability to problem solve, communicate, multitask, and delegate tasks. Committed to continuous learning and development and seek opportunities to leverage my skills and contribute to a dynamic team or organization.

Overview

9
9
years of professional experience

Work History

Personal Banker

Commerce Bank
01.2023 - Current
  • Deliver excellent customer experience both in person and over the phone to ensure the meeting of customers’ financial needs
  • Actively listen to customers and make appropriate recommendations that match their needs
  • Educate customers on a variety of retail products and digital solutions that improves their financial wellness
  • Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements
  • Establish relationships with other internal departments and refer customers to bank specialists when complex financial needs are identified
  • Ability to meet personal and branch sales and customer services expectations
  • Work proficiently in Microsoft word, Excel, Outlook and Teams
  • Answer customer calls, emails and fax in a timely manner.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Baristia

7Brew
04.2021 - 12.2023
  • Prepare, customize, and serve drinks in a fast-paced environment
  • Describe menu items and suggest products to customers
  • Receive and process customer payments
  • Keep equipment operating by following all operating instructions, troubleshooting if necessary, and calling for repairs
  • Train new employees with up-to-date training manual.
  • Increased repeat business by providing exceptional customer service and building rapport with customers
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Internship

The Boys and Girls Club of Southwest Missouri
05.2022 - 08.2022
  • Job title: Youth Development Professional
  • Increased participant engagement through the creation of a welcoming and inclusive environment for all youth members.
  • Planned and implemented activities in areas such as literature, technology, STEM, physical education, and arts
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Monitored youth behavior and offered guidance and support for positive change.

Assistant Manager

Tropical Tan
02.2019 - 04.2021


  • Use basic accounting skills including managing expenses, deposit daily revenue, and configuring monthly goals
  • Assist with any advertising and promotions, participate in local TV commercials
  • Completed certifications which include Smart Tan UV Certification, Smart Tan Ambassador Certification, and Smart Tan Masters Certification
  • Schedule and assist with staff meetings and team building exercises.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Pool Lifeguard

Ash Grove City Hall
05.2015 - 08.2019


  • Conduct great communication, time management, problem-solving, and leadership skills.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Improved water quality by conducting regular tests and adjusting chemical levels as needed.
  • Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
  • Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
  • Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
  • Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
  • Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.

Education

Bachelor Of Science -

Missouri Southern State University
Joplin, MO
12.2023

Skills

  • Attention to Detail
  • Interpersonal Skills
  • Professionalism and strong work ethic
  • Team Collaboration
  • Computer Skills
  • Multitasking and Organization
  • Fast Learner

Volunteer Experience

  • Student Volunteer, NALA Annual Literacy Liftoff, 01/2021
  • Student Volunteer, Lion CoOp, 01/2021

Hobbies

  • Traveling new places
  • Outdoor activities such as kayaking and hiking
  • Learning new recipes in the kitchen
  • Reading
  • Exercising


Timeline

Personal Banker

Commerce Bank
01.2023 - Current

Internship

The Boys and Girls Club of Southwest Missouri
05.2022 - 08.2022

Baristia

7Brew
04.2021 - 12.2023

Assistant Manager

Tropical Tan
02.2019 - 04.2021

Pool Lifeguard

Ash Grove City Hall
05.2015 - 08.2019

Bachelor Of Science -

Missouri Southern State University
CATIE MARTIN