Catie Mason
Rome,GA
Summary
With a proven track record at Renaissance Marquis, I excel in staff hiring and training coordination, enhancing operational efficiency and staff competency. Leveraging budget administration and human resources support, I've significantly improved care standards and streamlined processes, demonstrating a strong ability to lead and innovate in challenging environments.
Overview
12
12
years of professional experience
Work History
Assistant Administrator
Renaissance Marquis
Rome, GA
03.2023 - Current
- Conducted assessments to identify residents' needs and develop plans of action for their care.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
- Assisted in budget preparation by collecting financial data from various departments.
- Managed calendar of events for departmental meetings and other activities.
- Tracked employee attendance records according to company policy standards.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
Resident Services Director
Renaissance Marquis
Rome, GA
04.2016 - Current
- Conducted assessments to identify residents' needs and develop plans of action for their care.
- Coordinated with other departments to ensure that all services are provided in a timely manner.
- Assisted families with crisis intervention when needed.
- Actively participated in weekly team meetings to discuss caseloads and best practices for serving clients.
- Attended conferences and seminars related to resident services and kept abreast of changes in regulations affecting the field.
- Supervised staff members responsible for providing direct services to residents.
- Provided training opportunities for staff on topics related to resident services.
- Ensured compliance with all applicable laws, regulations, policies, procedures, standards.
- Scheduled and oversaw new resident move-ins and developed, planned and implemented new resident orientation program with focus on stress-free, seamless transitions.
- Performed ongoing assessments to pinpoint resident needs, established optimum service plans and built medication system in full compliance to state, federal and company regulations.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted regular rounds to keep residents and areas safe and secure.
- Developed and deepened relationships with residents and fellow staff.
- Interfaced with residents to address and resolve complaints or grievances.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Administered, coordinated or recommended disciplinary and corrective actions.
Memory Care Director
Renaissance Marquis
Rome, Georgia
09.2013 - 04.2016
- Developed and implemented programs to improve memory care services.
- Conducted assessments of residents' cognitive abilities and behavior.
- Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
- Collaborated with families to develop individualized care plans for residents.
- Monitored quality assurance processes in accordance with state regulations.
- Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
- Ensured compliance with all applicable laws and regulations related to memory care services.
- Created an environment that supported socialization among residents living in the memory unit.
- Evaluated patient records to ensure accuracy of documentation regarding medical treatments, medications, and other health information.
- Established a system for tracking changes in resident conditions over time.
- Participated in interdisciplinary team meetings to discuss resident progress and plan future interventions.
- Responded promptly to emergency situations involving residents living in the memory unit.
- Performed regular rounds throughout the facility to observe interactions between staff and residents.
- Initiated conversations with family members regarding end-of-life planning options.
CNA Caregiver
Renaissance Marquis
Rome, GA
09.2012 - 09.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Transported residents within the facility as needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Education
LPN Certificate - Nursing
Georgia Northwestern Technical College
Rome, GA12-2009
High School Diploma -
Pepperell High School
Lindale, GA05-2006
Skills
- Staff hiring
- Safety monitoring
- Expense tracking
- Calendar management
- Budget administration
- Editing and proofreading
- File organization
- Policy implementation
- Training coordination
- Scheduling appointments
- Marketing assistance
- Human resources support
- Fundraising coordination
Timeline
Assistant Administrator
Renaissance Marquis
03.2023 - Current
Resident Services Director
Renaissance Marquis
04.2016 - Current
Memory Care Director
Renaissance Marquis
09.2013 - 04.2016
CNA Caregiver
Renaissance Marquis
09.2012 - 09.2013
LPN Certificate - Nursing
Georgia Northwestern Technical College
High School Diploma -
Pepperell High School
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