Catie Perry
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire/EMS Telecommunicator/Dispatcher
Tuscaloosa Fire And Rescue
10.2020 - Current
- Answered calls from automatic routing system and took basic information from callers
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Read system maps and caller information, and documented all details in system
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire and EMS while tracking data in real-time environments
- Leveraged radio, telephone and computerized and electronic equipment to dispatch fire and medical assistance units to scene of emergency.
- Fielded stressful calls while entering information into computer aided dispatch system for fire and emergency medical services personnel dispatch.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Monitored radios to provide assistance to responding personnel.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to callers via EMD/EFD, helping first responders deliver appropriate care and support to individuals.
Police/Fire/EMS Dispatcher and 911 Operator
City Of Tuscaloosa
07.2007 - 10.2020
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to caller via EPD/EMD/EFD, helping first responders deliver appropriate care and support to individuals.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Provided on-the-job training and coaching to develop new dispatchers.
- Followed established protocols for professional handling of emergency situations.
Education
No Degree - Math, English, Computer And Stress Management
Shelton State Community College
Tuscaloosa, AL2005
High School Diploma -
Cahawba Christian Academy
Centreville, AL05.2003
Skills
- Computer-aided dispatching
- EMS/Fire Dispatch
- Basic life support understanding
- First Aid/CPR
- Works Well Under Pressure
- Radio Communications
- Critical Decision-Making
- Map Reading Skills
- Information Gathering and Relay
- Call Prioritization
- Customer service
- Problem resolution
- Team building
- Communications
Certification
- First Aid/CPR Certified
- Hazmat Awareness
- Telecommunicator 1 and 2
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- EFD- Emergency Fire Dispatch
- FEMA Leadership and Supervision Perspective in Thinking
- Department of Homeland Security/SARS Initiative
Timeline
Fire/EMS Telecommunicator/Dispatcher
Tuscaloosa Fire And Rescue
10.2020 - Current
Police/Fire/EMS Dispatcher and 911 Operator
City Of Tuscaloosa
07.2007 - 10.2020
No Degree - Math, English, Computer And Stress Management
Shelton State Community College
High School Diploma -
Cahawba Christian Academy
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