Catie Sweeney
Newmanstown,PA
Summary
Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Talented and experienced manager with a strong background in healthcare management. Skilled in patient safety, experience, and satisfaction, with a proven track record of improving patient outcomes. Demonstrates leadership abilities and possesses a solid educational foundation. Strategic planner with expertise in data analysis and project management. Excels at creatively solving problems and resolving challenging situations while providing excellent customer service. Proficient in Patient Safety Authority, The Joint Commission Sentinel Events, National Quality Forum Serious Reportable Events, and Institute for Healthcare Improvement Serious Safety Event reporting requirements. Works effectively with diverse groups, promoting cultural competence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Safety Officer, Sr. Patient Safety Process Manager, Center for Patient Safety
TOWER HEALTH READING HOSPITAL
06.2022 - Current
- Developed system-wide education regarding error-prevention tools and High Reliability Organization concepts
- Developing and implemented hospital Patient Safety Leadership Rounds to foster conversation between front line staff and senior leaders regarding safe clinical practices and to advance the Culture of Safety
- Ensures direct compliance with MCARE regulations for the Center for Patient Safety and indirectly ensures compliance with MCARE regulations for the Infection Prevention and Epidemiology department
- Confirms action plan completion compliance following RCA, ACA, FMEA, or CCA investigations
- Analyzes internal and external event data to drive evidence-based clinical changes and collaborates with key stakeholders to facilitate process improvement.
Crew Chief/A-EMT/Student Preceptor
SCHAEFFERSTOWN EMERGENCY MEDICAL SERVICES
01.2014 - Current
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Promoted a safe working environment for both patients and fellow team members by adhering to established safety guidelines at all times.
- Supported community outreach efforts by participating in public education events, raising awareness about emergency medical services and health-related topics.
- Ensured accurate documentation of patient assessments, treatments, and interventions for proper record keeping.
- Served as a mentor for new AEMT staff, providing guidance and support to ensure a smooth transition into the role.
- Showcased adaptability and flexibility by successfully handling diverse emergency situations, from traumatic injuries to medical emergencies, while maintaining composure and professionalism.
- Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
- Increased patient satisfaction through effective communication, attentive listening, and addressing concerns promptly.
- Collaborated with healthcare professionals to develop comprehensive treatment plans tailored to individual patients' needs.
- Improved team collaboration by consistently participating in training sessions and sharing knowledge with colleagues.
- Provided seamless patient handoff to hospital staff by delivering thorough reports while maintaining confidentiality standards.
Patient Safety Process Manager, Center for Patient Safety
TOWER HEALTH READING HOSPITAL
06.2020 - 06.2022
- Developed and supported system-wide process changes and initiatives utilizing the patient safety reporting system, RLDatix.
- Provided system-wide guidance for patient safety concepts, tools, and methods
- Facilitated and advised on Cause Analysis methods to identify causes and contributing factors for safety events and near misses
- Worked with key leaders to assure that corrective actions are addressed, and improvement monitored in response analysis learnings
- Engaged with frontline staff, healthcare providers, and leaders and educated on the importance and regulatory requirements of the Patient Safety reporting process
- Advocated for/supports improvement efforts and served a resource for clinical regulatory compliance
- Collaborated with others in the Patient Safety and Risk Management structure and others in the TH community as appropriate to ensure ongoing compliance and safe clinical practice
- Manages day-to-day processing of Patient Safety events.
- Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence.
- Gathered and analyzed large amounts of data to determine improvement projections.
Specialist, Patient Safety
PENN STATE MILTON S. HERSHEY MEDICAL CENTER
04.2019 - 05.2020
- Assessed clinical, hospital, and patient safety quality of care issues and potential care concerns through unit rounding
- Performed independent investigations and analysis, as well as group investigations, with physicians and staff to identify systems or provider breakdown as well other opportunities for improvement
- Developed and presented patient safety related educational material for staff and provider patient safety awareness and knowledge growth
- Identified quality of care themes through Common Cause Analysis as well as Apparent Cause Analysis.
Analyst, Patient Safety
PENN STATE MILTON S. HERSHEY MEDICAL CENTER
08.2018 - 05.2019
- Assessed clinical and hospital quality of care to identify trends and potential care concerns through the use of Institute for Healthcare Improvement (IHI) Trigger Tools as well as internally developed trigger tools
- Developed a process to identify quality of care concerns identified through Mobility and Mortality (M&M) reviews and Clinical Documentation Improvement (CDI) reviews
- Delegated daily reviews of potentially Serious Events
- Collaborated with Specialists to address identified safety trends
- Prepared material and coordinated hospital-wide Daily Safety Briefing (DSB) Monday through Friday
- Reported patient safety related incidents and infrastructure failures to external agencies to ensure compliance with regulations
- Ensured regulatory compliance with The Joint Commission standards of care by completing monthly rounds on clinical units
- Promoted “good-catches” through the “Paws Up” campaign.
Patient Safety Associate
WELLSPAN EPHRATA COMMUNITY HOSPITAL
08.2015 - 08.2018
Office Manager/Consultant
HOMELIFE SERVICES
01.2014 - 01.2015
Client Services Manager
BAYADA HOME HEALTH CARE
01.2011 - 01.2014
Education
Master of Professional Studies - Psychology of Leadership
Penn State University
State College05.2022
Bachelor of Science - Healthcare Management
Immaculata University
Malvern, PA05.2011
Skills
- Patient Safety Advocacy
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Group Facilitation
- Data Analysis
- Incident Investigation
- Healthcare regulations knowledge
- Cross-Department Collaboration
- Training and education
- Team Leadership
- Staff Development
Certification
- Certified Professional in Patient Safety (CPPS)
- Just Culture Champion Certification
- Advanced Emergency Medical Technician (EMT): Pennsylvania Department of Health
Personal Information
President, Board of Directors- Richland Community Library (2019 - current)
Volunteer, Historic Schaefferstown, Inc.
Poster Presenter, Institute for Healthcare Improvement Patient Safety Congress, March 2023
Timeline
Patient Safety Officer, Sr. Patient Safety Process Manager, Center for Patient Safety
TOWER HEALTH READING HOSPITAL
06.2022 - Current
Patient Safety Process Manager, Center for Patient Safety
TOWER HEALTH READING HOSPITAL
06.2020 - 06.2022
Specialist, Patient Safety
PENN STATE MILTON S. HERSHEY MEDICAL CENTER
04.2019 - 05.2020
Analyst, Patient Safety
PENN STATE MILTON S. HERSHEY MEDICAL CENTER
08.2018 - 05.2019
Patient Safety Associate
WELLSPAN EPHRATA COMMUNITY HOSPITAL
08.2015 - 08.2018
Crew Chief/A-EMT/Student Preceptor
SCHAEFFERSTOWN EMERGENCY MEDICAL SERVICES
01.2014 - Current
Office Manager/Consultant
HOMELIFE SERVICES
01.2014 - 01.2015
Client Services Manager
BAYADA HOME HEALTH CARE
01.2011 - 01.2014
Master of Professional Studies - Psychology of Leadership
Penn State University
Bachelor of Science - Healthcare Management
Immaculata University
Similar Profiles
Alesha FrankAlesha Frank
Registered Nurse at Tower Health Reading Hospital Emergency DepartmentRegistered Nurse at Tower Health Reading Hospital Emergency Department
Tiffany HartTiffany Hart
Registered Nurse at Tower Health Reading HospitalRegistered Nurse at Tower Health Reading Hospital
Annette TaylorAnnette Taylor
Critical Care Division RN at Tower Health/ Reading Hospital MICU/SICU/CVIMU.Critical Care Division RN at Tower Health/ Reading Hospital MICU/SICU/CVIMU.
Joseph BrakeJoseph Brake
CRNA at Tower Health Reading HospitalCRNA at Tower Health Reading Hospital
Angelo RizziAngelo Rizzi
Communication Operator at Wellspan HealthCommunication Operator at Wellspan Health