Catina Dorsey
Lithia Springs,GA
Summary
Enthusiastic Healthcare Adminstrator proudly offering several years of expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Practice Manager
Southside Kidney Clinics
Stockbridge, GA
02.2018 - Current
- Developed and maintained electronic record eClinical management systems to analyze and process data
- Ensured compliance with OSHA and HIPAA regulations
- Consulted with healthcare professionals on business decisions
- Supervised office staff personnel
- Developed close working relationships with front office and back office staff
- Addressed and remedied all patient or team member issues
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities in the field
- Generated and developed leads to acquire new clients
- Negotiated and finalized contracts with new and existing customers
- Monitored the market to capitalize on the latest trends
- Increased profits by 40% in one year through restructure of business line
- Manage billing staff and monthly incoming revenue
- Control cost and company overhead.
Area Technical Operation Manager
Fresenius Medical Care
Villa Rica, GA
06.2014 - 01.2018
- Developed suggestions for technical process improvements to optimize resources
- Analyzed project-related information and made recommendations based on discoveries
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace
- CQI Projects for 8 facilities
- Monitor water quality for dialysis centers
- Compliance of clinical staff and training
- Machine repairs of Fresenius machines
- Quarterly budgets
- Leadership of staff, schedules and cost per treatments
- Inventory control, ordering and facility budgets.
Inventory/ Compliance Manager
Fresenius Medical Care
Villa Rica, GA
10.2011 - 06.2014
- Conducted monthly inventories of materials on the work floor
- Assisted management staff with maintaining budget and schedule controls by managing projects in a smooth and efficient manner
- Maintained accurate stock records and schedules
- Communicated all emergencies, delays due to weather and carrier schedule changes to Clinical Managers
- Oversaw hiring and training of 3 new employees each quarter
- Reviewed documentation for compliance with requirements and accuracy of information for state wide facilities
- Prepared records and data for monthly audits
- Ensured efficacy of treatments through monitoring of treatment regimens
- Strategically planned methods to achieve operational goals and targets
- Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards
- Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments
- Developed and achieved financial and growth goals.
Certified Clinical Hemodialysis Technician Preceptor
Fresenius Medical Care
Villa Rica, GA
09.2009 - 10.2011
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Treated patients with ESRD
- Cannulation and initiate patient treatments
- Monthly lab draws
- Control treatment floor inventory
- Assist Clinical Manager with various tasks
- Train new staff and educate current staff
- Review OSHA and technical logs monthly
- Prepared monthly transplant labs and paperwork.
Facility Administrator/CCHT
Fresenius Medical Care
Centreville, MS
11.1998 - 09.2009
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Treated patients with ESRD
- Cannulation and initiate patient treatments
- Monthly lab draws
- Control treatment floor inventory
- Assist Clinical Manager with various tasks
- Train new staff and educate current staff
- Review OSHA and technical logs monthly
- Prepared monthly transplant labs and paperwork equipment and supplies based on inventory needs
- Ordered new equipment and supplies based on inventory needs
- Copied, logged and scanned supporting documentation
- Verified data integrity and accuracy
- Supported Chief Operating Officer with daily operational functions.
Lab Coordinator
ESRD Labatories
Port Gibson, MS
09.1997 - 06.1998
- Kept laboratory in compliance with all applicable guidelines and laws
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing
- Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance
- Created and maintained computerized record management systems to record and process data and generate reports
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Assessed need for, ordered, obtained and interpreted appropriate lab tests
- Performed monthly inventory and maintained office and medical supply counts
- Trained new staff on quality control procedures.
Store Manager
Mcdonalds
El Reno, OK
09.1993 - 04.1995
- Assisted the store director and assistant store manager in meeting standards for customer service and quality
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Lead quality-assurance projects and enhanced productivity to increase profits
- Promoted from Team Leader to Assistant Manager within 3 months
- Upheld and communicated store programs and standards to ensure quality, freshness, safety and cleanliness
- Completed all daily tasks and special assignments with an efficient and quality-driven approach
- Scheduled and led weekly store meetings for all employees
- Performed mandatory audits to ensure compliance in all areas were met
- Maintained strong knowledge in the handling of perishables
- Reported to the district manager regarding all store and staff issues
- Interviewed job candidates and made staffing decisions.
Education
Associate of Science - Healthcare Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL04-2025
College Credits in General Studies -
Copiah-Lincoln Community College
Wesson, MS05.2009
Certificate in Business -
National Business Institute
Decatur, GA05.1992
Diploma -
Southside Comprehensive High School
Atlanta, GA06.1991
Skills
- Analytical healthcare management
- Financial management
- Leadership
- Positive clinical outcomes
- Electronic record management systems
- OSHA and HIPAA compliance
- Contract negotiation
- Market monitoring
- Budgeting
- Budget and schedule controls
- Documentation review and compliance
- Business plan development
- Financial and growth goal achievement
- Staff training and education
- Facility administration
- Quality assurance
- Managing medical practices
- Workflow Planning
- Performance Metrics
- Schedule Management
- Hiring medical personnel
- Human Resources
- Practice Management
Certification
- Certified Clinical Hemodialysis Technician Preceptor, 09/2009 - 10/2011
- Certified Clinical Hemodialysis, 11/1998 - 09/2009
- Certified Life Coach
- Certificate In Business
- Basic Finance Skills Certification
Personal Information
- Relocation: Anywhere
- Title: Management
Timeline
Practice Manager
Southside Kidney Clinics
02.2018 - Current
Area Technical Operation Manager
Fresenius Medical Care
06.2014 - 01.2018
Inventory/ Compliance Manager
Fresenius Medical Care
10.2011 - 06.2014
Certified Clinical Hemodialysis Technician Preceptor
Fresenius Medical Care
09.2009 - 10.2011
Facility Administrator/CCHT
Fresenius Medical Care
11.1998 - 09.2009
Lab Coordinator
ESRD Labatories
09.1997 - 06.1998
Store Manager
Mcdonalds
09.1993 - 04.1995
Associate of Science - Healthcare Administration
Ultimate Medical Academy - Clearwater
College Credits in General Studies -
Copiah-Lincoln Community College
Certificate in Business -
National Business Institute
Diploma -
Southside Comprehensive High School
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