Catina Hart
Thomson,GA
Summary
Proven leader in emergency management and student safety, adept at behavior monitoring and evacuation procedures. At McDuffie County School System, enhanced passenger safety and streamlined incident reporting, contributing to a 20% improvement in response efficiency. Excels in route navigation and fostering positive relationships, ensuring compliance with safety standards.
Overview
24
24
years of professional experience
Work History
Bus Monitor
McDuffie County School System
08.2021 - 11.2023
- Responded to medical crises and behavioral problems to maintain safe travel.
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Kept student personal and medical information in strictest confidence.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Secured special seats and restraint devices used by students.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Worked with bus driver and parents to meet specialized needs of passengers.
QSR Manager
Blimpie/ Circle K
10.1999 - 08.2021
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts, and supply costs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Oversaw training of more than Number team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Reviewed and approved employee schedules and timesheets.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Collaborated with other departments to coordinate events and promotions.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Coordinated with catering staff to deliver food services for special events and functions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Diploma -
Thomson High School
Thomson, GA06.1993
Skills
- Route Navigation
- Student Discipline
- Mobility support
- Behavior Management
- Cleaning skills
- Evacuation Procedures
- Student Supervision
- Surface sanitation
- Behavior monitoring
- Safety awareness
- Passenger Safety
- Evacuation management
- Incident Reporting
Timeline
Bus Monitor
McDuffie County School System
08.2021 - 11.2023
QSR Manager
Blimpie/ Circle K
10.1999 - 08.2021
Diploma -
Thomson High School
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