Catina Hodges
Gainesville
Summary
Diligent Scheduling Coordinator with background in coordinating schedules and ensuring smooth operations. Successfully streamlined scheduling processes, enhancing overall efficiency and productivity. Demonstrated strong organizational and communication skills to manage complex schedules and adapt to changing priorities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator/ Dispatcher
MV Transportation
11.2018 - Current
- Implemented process improvements to streamline communication between drivers and dispatch teams.
- Coordinated daily scheduling for transportation services, ensuring optimal resource allocation and efficiency.
- Utilized scheduling software to manage driver assignments and optimize routes effectively.
- Mentored junior staff on best practices in schedule management and customer service protocols.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
Customer Service Representative
Sitel
06.2017 - 01.2018
- Inbound call center
- Assist cardholders with their credit card, debit card or ATM card issues.
- Provide account information when needed
Dispatcher
MV Transportation
02.2016 - 06.2017
- Provided customer service inbound/ outbound calls to passengers
- Assist drivers with time management to ensure clients was on time
- Maintain a daily log of all route activities
- Monitor all riders on the road
Educational Consultant
New Horizons Computer Learning Center
11.2015 - 02.2016
- Call center/ outbound calls
- Market IT training to prospective clients
Estoppel Processor
City Lien Search
09.2013 - 12.2013
- Research property for title companies
- Verified all claims and liens on property
- Gathered all collection/judgments on property
- Verified any homeowners or property owners associations
- Verified property owner and taxes
Admin Receptionist
Veranda Club
06.2011 - 05.2013
- Receptionist duties including answering phones and light data entry.
Staffing Coordinator
Boulevard Manor Nursing & Rehab Center
07.2002 - 06.2010
- Maintain accurate staffing for nursing center
- Keep daily logs for monthly reports
- Scheduled all vacations request in timely matter
- Intake of all call-offs for nursing staff
- Work with Human Resource Director to ensure that the ratio of patient to staff was within guidelines for the state Business Office Assistant, Customer Service Representative
- Collecting co-pays and coinsurance (current in-house)
- Insurance verification and authorizations
- Managing residents funds (RFMS)
- Petty Cash- managing and balancing on daily basis
- Posting therapy charges to residents account for monthly billing Admissions Coordinator Assistant/ Customer Service Representative
- Knowledgeable in admission policies and procedures
- Completing resident sign-in paper work
- Keeping updated referral logs for monthly reports
- Following up with case managers at hospital and/or family for future admits
- Ordering all supplies for the facility (DSSI)
- Computer friendly- Word, Excel, Windows and etc.
- Medical Records Clerk
- Maintaining accurate patient files, following state guidelines for organization of patient files
- Maintaining and ordering forms for patient charts
- Data entry of IDC-9 codes for correct diagnosis on face sheet
- Mail out letters to doctors for updates on visitation needed for Medicare and Medicaid guidelines
- Assisted with the enrollment of health benefits
- Assisted with Life Insurance and 401K process
- Assisted with the new hire paper work: applications, I-D, W4, criminal background
- Heavy scanning, photo copying, faxing, filing
- Put together new employee packets
- Assist with the orientation process/procedures
- Receptionist
- Multiple phone lines (40)
- Screen all calls for Administrator
- Schedule appointments
- Assisted with transportation for residents
- Assisted with Admissions
- Assisted with Resident Trust Fund for resident needing money
- Faxing, data entry
- Assisted with the application process
- Ordered all office supplies
Education
No Degree -
Spanish River Community High School
Boca Raton, FLAA - Accounting
PIC Academy
Delray Beach, FLAssociate of Science -
South Tech Academy
Boynton Beach, FLSkills
- Call Center
- Customer Service
- Schedule management
- Communication skills
- Time management
- Data entry accuracy
- Shift coverage planning
- Strong work ethic
- Attention to detail
- Effective multitasking
- Scheduling
- Route planning
- Process optimization
- Driver coordination
Certification
Driver's License
Timeline
Scheduling Coordinator/ Dispatcher
MV Transportation
11.2018 - Current
Customer Service Representative
Sitel
06.2017 - 01.2018
Dispatcher
MV Transportation
02.2016 - 06.2017
Educational Consultant
New Horizons Computer Learning Center
11.2015 - 02.2016
Estoppel Processor
City Lien Search
09.2013 - 12.2013
Admin Receptionist
Veranda Club
06.2011 - 05.2013
Staffing Coordinator
Boulevard Manor Nursing & Rehab Center
07.2002 - 06.2010
No Degree -
Spanish River Community High School
AA - Accounting
PIC Academy
Associate of Science -
South Tech Academy