Catina Hutchinson-Park
Denton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Supervisor- Digital Operations
Dexmedia DBA Thryv
08.2015 - 12.2022
- Comfort with and ability to operate in aggressive, accelerated, iterative pace in a dynamic environment
- Actively coach, develop and lead a team in client success effectiveness and efficiency and serve as a client success leader within the broader organization
- Own defined quota for the team based on revenue from ad services and product adoption across WM Business offering Identify new tactics and opportunities to drive both client retention, client listing improvement, and cross-product adoption for the team and region
- · Build and manage a high-performing team by recruiting top-tier talent, retaining and rewarding existing talent, managing resources effectively and efficiently, and demonstrating excellent leadership every day
- Develop and nurture a performance-driven culture that celebrates the right wins and quickly addresses gaps
- Monitor all critical metrics across your team related to quota, SLA, and OKR success and use that data to guide their daily effort and focus them on hitting targets
- ·Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
District Sales Manager
Supermedia DBA DexMedia
04.2013 - 07.2015
- Responsible for managing team for inbound sales leads Nationwide
- Managed and motivated team members to achieve/exceed quotas
- In charge of training and development of each team member for optimal potential
- Strongly involved with client solutions In charge of all hiring, disciplinary, and termination actions
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Built new business avenues by applying direct sales and channel-based strategies, bringing in more than800 new clients billing $2 billion in annual sales
Media Consultant
Supermedia
05.2010 - 04.2013
- Responsible for retention of existing clients
- In charge of growing new client base which was exceedeed
- Keep in contact with existing clients to make sure that their needs are met Pro-actively problem solving any issues that may arise
- Process payments
Inside Sales/ Coach
Universal AdCom
05.2009 - 05.2010
- Cold Calling of potential customers Creating and building customers advertisements Retention of customers Development of new employees Process payments
Facility Director
Universal AdCom
11.2008 - 05.2009
- Maintained office of 40+ employees In charge of assigning nationwide accounts to employees In charge of payroll, legal matters, terminations,etc.
Training Manager
Universal Adcom
03.2005 - 11.2008
- Hired and developed potential Sales Champions.
- In charge of training and retention of new/current employees
- Product knowledge of existing and new products for employees
- Continued coaching and development of employees once on the sales floor
- In charge of discipline matters for the facility
Inside Sales
Universal AdCom, Scoreboard
08.2005 - 11.2008
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Appointment Setter
Central Marketing
12.2004 - 08.2005
- Cold called potential customers
- Confirmed appointment times
- Helped with coaching and development of new employees
Inbound Sales Manager
SAC West Tele-performance
11.2000 - 11.2004
- Team received inbound calls from clients inquiring about various vacation packages
- Was in charge of updating the revenue received with credit card payments
- Managed a team that was performance based with quota
Outbound Sales
SAC West Tele
02.1998 - 10.2000
- Cold calling by instant dialer for sales of credit cards Cold called for phone plans in the Mid-West United States
Education
Texas Insurance Adjusters License - Insurance
The Adjusters School
Virtual05.2023
Associate of Science - Business Management
University of Phoenix
Tempe, AZ12.2013
No Degree - General Studies
Abilene Christian University
Abilene, TX12.1992
High School Diploma -
Abilene Cooper High School
Abilene, TX05.1990
Skills
- PROVEN SKILLS:
- Supervisory / Business Management Operations
- Client Relations and Satisfaction
- Communication Skills and Rapport Building
- Excelling in fast paced environments
- Exceeding Goals, Expectations and Deadlines
- STRENGTHS:
- Performing under pressure
- Proven to meet/exceed deadlines
- Proficient in Microsoft Office Suite
Additional Information
I am currently licensed in Texas as an Adjuster.
Timeline
Supervisor- Digital Operations
Dexmedia DBA Thryv
08.2015 - 12.2022
District Sales Manager
Supermedia DBA DexMedia
04.2013 - 07.2015
Media Consultant
Supermedia
05.2010 - 04.2013
Inside Sales/ Coach
Universal AdCom
05.2009 - 05.2010
Facility Director
Universal AdCom
11.2008 - 05.2009
Inside Sales
Universal AdCom, Scoreboard
08.2005 - 11.2008
Training Manager
Universal Adcom
03.2005 - 11.2008
Appointment Setter
Central Marketing
12.2004 - 08.2005
Inbound Sales Manager
SAC West Tele-performance
11.2000 - 11.2004
Outbound Sales
SAC West Tele
02.1998 - 10.2000
Texas Insurance Adjusters License - Insurance
The Adjusters School
Associate of Science - Business Management
University of Phoenix
No Degree - General Studies
Abilene Christian University
High School Diploma -
Abilene Cooper High School
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