Catina Morrow
Customer Service
Jamaica,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
11
11
years of professional experience
Work History
Manager
Eihab Human Services
03.2024 - 10.2025
- Developed and implemented operational strategies to enhance service delivery for individuals with disabilities.
- Led a team of professionals in providing support services, ensuring compliance with regulatory standards.
- Streamlined communication processes between staff and families, improving stakeholder engagement and satisfaction.
- Mentored junior staff on best practices in case management and client interactions, fostering professional growth.
- Collaborated with community partners to expand resource availability, increasing client access to essential services.
- Conducted training sessions for staff on policy updates and procedural changes, ensuring consistent implementation across teams.
Assistant Manager
Eihab Human Services
05.2023 - 03.2024
- Complete all shift assignments for all shifts. Check emails and plan the follow up email. Check appointments for the following day for the individuals and ensure there is staffing, and making sure the individual is prepped for transportation to the appointment. Communicate with Manager to discuss the program. Review daily billing sheets for accuracy and services rendered. Review all documentation. Check MARs to make sure individual received their medication. Ensure there is enough food and ingredients for the upcoming week.
Direct Support Professional
WellLife Network
01.2022 - 06.2023
- Provide all aspects of care to program residents to enable them to become independent and productive individuals. Responsible for monitoring and recording residents progress on daily checklists, any behavior contracts, quarterly summaries, monthly goal forms and progress notes, family contact log, monthly and daily recreation reports, clothing, and personal effects inventory. Provides training in ADL and other areas, performs these functions for residents requiring total support, specifically staff will perform all aspects of the task i.e., showering, shaving, toileting, hand washing, etc. Assist residents in planning and follow through on or escorts residents to evening and weekend recreational activities. Assists in planning of daily activities and events. Also responsible for entering consumer data documentation in the Avatar system. Coordinates evacuation and ensures residents safety in actual emergencies and fire drills.
Medical Receptionist
New Horizon Counseling Center
06.2021 - 02.2022
- Check patients in/out for appointments. Confirmed scheduled appointments with patients and obtain additional information as needed. Input insurance information, demographics, and health history via electronic medical records database system. Switchboard operator via receiving and directing calls to various personnel and departments.
Client Coordinator
WellLife Network
12.2016 - 06.2021
- Advocate for appropriate medical services for program residents. Provide direct care services to program residents, in addition act as liaison between the residence and medical facilities, hospitals, laboratories and pharmacies. Ensure that the resident’s medical, dental or any other therapeutic appointments are carried out as required. Administers medication and/or monitors a resident’s self-administration of medication as a certified AMAP. Ensure clinical consults are completed appropriately prior to and following medical appointments. Communicates all immediate medical concerns to the residence manager and/or residence nurse. Participates in weekly consult review meetings with the residential team. Implements goals designed to maximize each resident’s level of independence. Responsible for entering resident’s data documentation in Avatar. Communicates relevant information to other staff or supervisors; verbally and in writing, completing appropriate logs and incident reports.
Direct Support Professional
WellLife Network
03.2016 - 12.2016
- Provide all aspects of care to program residents to enable them to become independent and productive individuals. Responsible for monitoring and recording residents progress on daily checklists, any behavior contracts, quarterly summaries, monthly goal forms and progress notes, family contact log, monthly and daily recreation reports, clothing, and personal effects inventory. Provides training in ADL and other areas, performs these functions for residents requiring total support, specifically staff will perform all aspects of the task i.e., showering, shaving, toileting, hand washing, etc. Assist residents in planning and follow through on or escorts residents to evening and weekend recreational activities. Assists in planning of daily activities and events. Also responsible for entering consumer data documentation in the Avatar system. Coordinates evacuation and ensures residents safety in actual emergencies and fire drills.
Medical Assistant Intern
Jamaica Medical Center
03.2015 - 08.2015
- Responsible for assisting with a busy medical office, with vital signs, patient care, and coding. Promptly responding to alarms and patient requests. Managing difficult, stressful or conflict situations constructively. Strong knowledge of all IT packages (Microsoft Word, Excel, etc.). Storing hazardous materials in a safe manner; blood, urine, and medication. Ability to manage multiple changing priorities in an effective and organized fashion. Maintains the patient medical record, departmental records, and client files.
Education
Certified Medical Assistant - Medical Assistant
New Life Business Institute
Jamaica, NY02-2018
Skills
- Avatar, Microsoft Office, EMR systems, medical terminology, AMAP [Certified], SCIP – R [Certified], CPR [Certified] and First Aid, vital signs, data entry, light typing (55wpm), switchboard operator, filing attention-to-detail, and strong interpersonal skills
- Team leadership
- Time management
- Verbal and written communication
- Task delegation
- Staff management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Manager
Eihab Human Services
03.2024 - 10.2025
Assistant Manager
Eihab Human Services
05.2023 - 03.2024
Direct Support Professional
WellLife Network
01.2022 - 06.2023
Medical Receptionist
New Horizon Counseling Center
06.2021 - 02.2022
Client Coordinator
WellLife Network
12.2016 - 06.2021
Direct Support Professional
WellLife Network
03.2016 - 12.2016
Medical Assistant Intern
Jamaica Medical Center
03.2015 - 08.2015
Certified Medical Assistant - Medical Assistant
New Life Business Institute