Catina Murphy
Hayward,Ca
Summary
Organized Service Advisor skilled at producing detailed and accurate work orders for repairs. Maintains service standards and high customer satisfaction with professional support for diverse customer needs. Well-versed in parts and labor requirements.
Overview
16
16
years of professional experience
Work History
Cashier
Home Depot
08.2021 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Service Advisor
Fry's Grocery Store
08.2017 - 08.2021
- Services Provided; Western Union, Money Orders, Lottery, & Bill Pay
- Handled returns, refunds, exchanges as well as price adjustments.
Lay-up Associate/ Accuracy Control
Marshalls Distrobution Center
05.2015 - 09.2017
- Job duties included counting the product of an order making sure there were no damages and it was tagged going to the proper location in the warehouse
- 3 months later promoted to another position as AC/QC, I had more responsibilities by auditing every department in the warehouse
- Ensuring there were no damages, no mixed purchase orders, no mixed styles, counts were all correct , closing seasonal orders to get stored until they were due to be shipped out.
Barista / Shift Supervisor
Starbucks Coffee
06.2008 - 05.2015
- I ensure Starbucks standards are followed
- I accepted payments and notified customers of their coffee beverages
- I counted in and out of the store safe
- I assisted customers in selecting and purchasing coffee beans and tea
- Successfully handled drive thru kept a fast pace
- Answered customer calls
- Resolved customer complaints and request for refunds, exchanges and adjustments
- I completed weekly inventory and nightly end of the night mark outs.
Education
General Education - GED -
Rio Salado Community College
Skills
- Escalation management
- Critical thinking
- Call center experience
- Client relationship building
- Computer literacy
Timeline
Cashier
Home Depot
08.2021 - 06.2024
Service Advisor
Fry's Grocery Store
08.2017 - 08.2021
Lay-up Associate/ Accuracy Control
Marshalls Distrobution Center
05.2015 - 09.2017
Barista / Shift Supervisor
Starbucks Coffee
06.2008 - 05.2015
General Education - GED -
Rio Salado Community College
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