Catina Ned
Meridianville,AL
Summary
Dynamic professional with a proven track record in logistics and team leadership at United States Army, adept at fostering cultural sensitivity and streamlining operations. Excelled in training and mentoring, enhancing team efficiency, and implementing cost-saving strategies. Skilled in relationship management and critical thinking, consistently delivering exceptional customer service and operational results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Travel Coordinator
Aviation Mission Solutions
Huntsville, AL
06.2023 - 07.2023
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Complied with company standards while preparing internal, informal and official documentation.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Created customized travel packages tailored to individual client preferences and needs.
- Reviewed, input and paid invoices for travel-related services.
- Followed up with customers to increase customer service with travel plans.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Implemented a new filing system that increased organization and accessibility of client records.
- Managed client payments and maintained accurate financial records, ensuring timely billing and payment collection.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Administrative Assistant
Dentistry Today
Huntsville, AL
03.2023 - 06.2023
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills, and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically, while considering priorities, and minimizing conflicts.
- Facilitated collaboration within the team by organizing regular meetings and tracking project progress.
- Enhanced office environment, organizing spaces for better workflow, and employee comfort.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote a quicker response to client inquiries.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed database systems containing customer contact information.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Performed research to compile detailed statistical reports.
Equal Opportunity Advisor
US Army
Ft. Bliss, Tx
09.2017 - 06.2019
- Streamlined the complaint resolution process by developing standardized procedures for handling employee concerns.
- Evaluated company policies for potential discriminatory practices, recommending changes as needed to ensure compliance with relevant laws.
- Reduced discrimination incidents by providing guidance on federal, state, and local laws related to equal employment opportunities.
- Served as a resource for employees seeking guidance on matters related to equal employment opportunities, providing support and information as needed.
- Promoted a more inclusive work environment by collaborating with management to develop policies that support diverse populations.
- Enhanced workplace diversity by designing and implementing comprehensive training programs for employees.
- Fostered open communication channels between employees and leadership regarding equal opportunity concerns, leading to increased trust within the organization.
- Improved organizational culture by conducting thorough investigations into equal opportunity complaints and resolving conflicts effectively.
- Utilized metrics and analytics tools to track progress on diversity initiatives, adjusting strategies as necessary to achieve desired outcomes.
- Coordinated events promoting awareness of various cultures represented within the company, fostering a sense of community among employees from different backgrounds.
- Mediated conflicts between employees stemming from diversity-related issues, resulting in more harmonious workplace relationships.
- Boosted employee morale by creating initiatives that celebrate cultural differences and promote inclusivity within the organization.
- Increased employee retention through the development of mentorship programs aimed at fostering professional growth among underrepresented groups.
- Interviewed persons involved in equal opportunity complaints to verify case information.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
Logistics Supervisor
US Army
Ft. Drum, NY
08.2012 - 09.2017
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 10 employees.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Led and trained 20 employees in 2013.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
- Evaluated transportation options to identify the most cost-efficient carriers, saving on shipping expenses.
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Developed and implemented strategies to improve team productivity and efficiency.
- Trained new team members on proper and safe use of tools and equipment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
No Degree - Business Administration And Management
Trident University International
Cypress, CA10.2027
Skills
- Training and coaching
- Vendor Contract Negotiation
- Logistical Coordination
- Cross-Cultural Awareness
- Coaching and Guidance
- Skilled in Microsoft Word Applications
- Critical Thinking Skills
- Strategic Decision-Making
- Relationship Management
- Clerical Task Management
- Detail-Oriented Approach
- Adaptability Skills
- Effective Schedule Coordination
- Expense Monitoring
- Policy and procedure modification
- Account Reconciliation
Timeline
Travel Coordinator
Aviation Mission Solutions
06.2023 - 07.2023
Administrative Assistant
Dentistry Today
03.2023 - 06.2023
Equal Opportunity Advisor
US Army
09.2017 - 06.2019
Logistics Supervisor
US Army
08.2012 - 09.2017
No Degree - Business Administration And Management
Trident University International
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