Catina Ned
226 Holt St,AL
Summary
Experienced with travel coordination, client communication, and itinerary management. Utilizes organizational skills to handle multiple tasks efficiently, ensuring timely and accurate travel arrangements. Knowledge of industry software and booking systems to support seamless operations. Known for effective teamwork, adaptability, and delivering results in fast-paced environments. Ready to contribute to achieving organizational goals and enhancing organizational performance.
Overview
26
26
years of professional experience
Work History
Travel Agent Assistant
Aviation Missile Solutions
06.2023 - 07.2023
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Maintained accurate records of client transactions and correspondence within company database systems.
Administrative Assistant
Dentistry Today
03.2023 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Logistics Manager
US Army
09.1997 - 06.2019
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
No Degree - Business Administration And Management
Trident University International
Cypress, CA01-2027
Skills
- Booking coordination
- Proficient in Microsoft Office
- Client support
- Experienced in software utilization
- Effective problem resolution
- Office management
- Team development
- Effective relationship management
- Effective policy execution
- Skilled in resolving conflicts
Timeline
Travel Agent Assistant
Aviation Missile Solutions
06.2023 - 07.2023
Administrative Assistant
Dentistry Today
03.2023 - 06.2023
Logistics Manager
US Army
09.1997 - 06.2019
No Degree - Business Administration And Management
Trident University International
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