Summary
Overview
Work History
Education
Skills
Timeline
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Catina Wical

Sabina,OH

Summary

Dedicated Service Specialist bringing resourcefulness and strong automotive background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.

Overview

28
28
years of professional experience

Work History

Business Service Specialist II

Cox Automotive
Wilmington , OH
07.2022 - Current
  • Reviewed title documents and provided guidance on title related matters.
  • Researched relevant laws, regulations, and policies to ensure accuracy of titles.
  • Conducted lien searches on properties to ensure all liens were cleared prior to closing.
  • Performed due diligence to identify any potential issues with a given title.
  • Provided advice on how to resolve complex title-related issues that arise during transactions.
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Coordinated with other departments to resolve issues related to titling process.
  • Performed data entry of vehicle information into system for registration purposes.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Entered lien information into the system when applicable.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
  • Printed copies of documents as needed.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

Customer Service Manager

Greenfield Products LLC.
Greenfield, OH
02.2015 - 10.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Made outbound calls to obtain account information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Team Leader

Fortis Plastics
Wilmington, OH
05.1996 - 09.2012
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Maintained daily inventory to facilitate successful material distribution.
  • Identified needs of customers promptly and efficiently.

Education

Associate of Arts - Business Management

Southern State Community College
Hillsboro, OH
05-2015

Skills

  • Mentoring
  • Documentation And Reporting
  • Coaching
  • Overseeing Daily Activities
  • Evaluating Employee Work
  • People Management
  • Shift Scheduling
  • Quality Improvement
  • Team Supervision
  • Attention to Detail
  • Team motivation

Timeline

Business Service Specialist II

Cox Automotive
07.2022 - Current

Customer Service Manager

Greenfield Products LLC.
02.2015 - 10.2022

Team Leader

Fortis Plastics
05.1996 - 09.2012

Associate of Arts - Business Management

Southern State Community College

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Catina Wical