Catina Williams
Senior Access Coordinator
Laurinburg,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable Senior Access Coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Senior Access Coordinator
Cape Fear Valley Health
Raeford, NC
06.2022 - Current
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Educated patients on importance of preventive health care and insurance coverage.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Senior Retail Training Manager
Sally Beauty
Laurinburg, NC
11.2014 - 05.2021
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions .
- Managed all exempt employee coaching, training, and performance improvement actions.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 15 employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated and prioritized required training courses for employees.
Emergency Room Tech
Scotland Healthcare System
Laurinburg, NC
07.2008 - 12.2014
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Quickly responded to codes and cardiac monitor alarms.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Disinfected tools, equipment and surfaces between patients.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Monitored patient progress and reported changes to healthcare professionals.
- Took and recorded patients' vital signs, documenting in medical charts.
- Performed basic laboratory tests and collected specimens for further testing.
- Worked with nurses to assess patients and prepare for tests and procedures.
Education
GED -
Scotland High School
Laurinburg, NC 06.1991 - 06.1991
License/Certification - CNA/Pharmacy Tech/Phlebotomy
Richmond Community College
Hamlet, NC 01.2006 - 05.2009
Skills
EMR
undefinedTimeline
Senior Access Coordinator
Cape Fear Valley Health
06.2022 - Current
Senior Retail Training Manager
Sally Beauty
11.2014 - 05.2021
Emergency Room Tech
Scotland Healthcare System
07.2008 - 12.2014
License/Certification - CNA/Pharmacy Tech/Phlebotomy
Richmond Community College
01.2006 - 05.2009
GED -
Scotland High School
06.1991 - 06.1991