Catinia Dennis
Westland,MI
Summary
A customer service professional with over 10 years experience managing benefits plans for medical, dental, vision, life, and other areas of care. Resourceful and proactive with a strong attention to detail and flexible approach to solving routine and complex problems.
Overview
25
25
years of professional experience
Work History
Techinian Repair
General Motors, GM
Romulus, MI
09.2010 - Current
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Read and understood diagrams and schematics to accurately perform repairs.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
Benefits Coordinator
BENESYS INC
TROY, MI
01.2007 - 01.2008
- Determined health care eligibility for union members and staff
- Updated Blue Cross system and communicate with representatives to update retro requests and recent requests
- Processed month end reports to ensure eligibility information is correct
- Post payments to members account and balanced checks for accounting.
Membership Operations Specialist
TRINITY HEALTH PLANS (CARE CHOICES HMO)
Farmington Hills, MI
01.2005 - 01.2007
- Analyze, process, and review all routine and complex member information, new enrollments, primary care assignments, and termination of contracts
- Resolve eligibility discrepancies found on an assigned employer groups EDI eligibility file Reconcile cash spreadsheet to general ledger to ensure accurate posting
- Responsible for the monthly premium revenue reconciliation of employer group balances
- Play key role in determining collect ability of revenues.
Life Claims Specialist
METLIFE
Southfield, MI
01.2004 - 01.2005
- Administered GM life insurance benefits for deceased employees and retirees
- Evaluated employees data and audit benefit information
- Confirmed and ensured correct life insurance amounts
- Conducted problem resolution with use of electronic system.
Benefits Administrator
METLIFE
Southfield, MI
01.1999 - 01.2004
- Answered and documented 60 to 80 phone inquires for GM retirees regarding Health and Life insurance concerns
- Established and determined eligibility for Surviving spouse health and life benefits
- Processed and prepared life insurance assignment documentation for salaried retirees
- Mentored six to 12 new hires within a six month time frame supporting the GM population of 80,000 employees / retirees
- Composed and drafted a health care investigation saving GM over $20,000 dollars.
Education
Some College (No Degree) - Clinical Psychology
University of Phoenix
Tempe, AZSkills
- Excellent Communication
- Customer Service
- Preventive Maintenance
- Benefits Interpretation
- Benefits Administration
- Open Enrollment
Timeline
Techinian Repair
General Motors, GM
09.2010 - Current
Benefits Coordinator
BENESYS INC
01.2007 - 01.2008
Membership Operations Specialist
TRINITY HEALTH PLANS (CARE CHOICES HMO)
01.2005 - 01.2007
Life Claims Specialist
METLIFE
01.2004 - 01.2005
Benefits Administrator
METLIFE
01.1999 - 01.2004
Some College (No Degree) - Clinical Psychology
University of Phoenix
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