Catiria Delgado
Vernon,CT
Summary
Experienced Family Support Provider at First Choice Health Centers, adept in community resource navigation and crisis intervention. Successfully implemented strength-based service plans and performed child development assessments, promoting resilience among at-risk families. Bilingual advocate focused on delivering culturally sensitive support to diverse communities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Support Provider
First Choice Health Centers
East Hartford
04.2018 - Current
- Conduct regular home visits to families identified as at-risk for child abuse and neglect.
- Develop and implement strength-based service plans, addressing identified challenges.
- Provide education on child development, parenting skills, and safety using evidence-based curricula, including Parents as Teachers.
- Document client interactions, and track progress using systems like ECIS and Visit Tracker to ensure accuracy and goal attainment.
- Conduct child development assessments with tools such as Sparkler and ASQ, to create tailored intervention plans.
- Monitor developmental milestones, and recommend appropriate interventions to support individual needs.
- Connect families with community resources, including healthcare, housing, food assistance, and educational services.
- Serve as a bilingual resource for Spanish-speaking families, eliminating language barriers to accessing services.
- Collaborate with multidisciplinary teams, including healthcare providers, schools, and social services.
- Support families in navigating complex service systems to secure essential resources.
- Provide culturally sensitive services to diverse communities, including undocumented families.
Call Center Representative
First Choice Health Centers
East Hartford
08.2017 - 04.2018
- Served as the first point of contact for patients, conducting needs assessments, and connecting them with appropriate healthcare resources.
- Navigated a complex healthcare system to advocate for patients and coordinate care across multiple locations.
- Provided compassionate support to individuals in crisis, demonstrating strong problem-solving abilities.
- Maintained electronic records while ensuring the confidentiality of sensitive information.
- Collaborated with interdisciplinary teams, including behavioral health and dental departments, to ensure comprehensive care.
Registered Medical Assistant
First Choice Health Centers
East Hartford
11.2016 - 07.2017
- Conducted initial patient assessments and maintained detailed medical records.
- Provided a supportive environment for patients experiencing healthcare anxieties.
- Facilitated access to community resources and referrals based on individual patient needs.
- Utilized Spanish language skills to support Hispanic patients in understanding their healthcare plans.
- Ensured clear communication between healthcare providers and patients.
- Managed administrative duties, including scheduling, documentation, and insurance coordination.
Medical Assistant
Maxim Staffing Solutions
Rocky Hill
07.2016 - 11.2016
- Performed patient assessments and coordinated care across multiple medical departments.
- Facilitated referrals to community resources and specialized services.
- Assisted diverse patient populations, including Spanish-speaking families and children.
Medical Assistant
Community Substance Abuse Center
Hartford
08.2016 - 09.2016
- Supported individuals struggling with substance abuse issues.
- Screened potential clients and coordinated appropriate interventions.
- Documented client progress, and maintained confidential records.
Support Staff-Acquired & Traumatic Brain Injury (ABI) & (TBI)
Marrakech, Inc.
Woodbridge
06.2015 - 01.2016
- Provided supportive services to vulnerable individuals with acquired brain injuries.
- Facilitated community integration experiences, and independent living skill development.
- Coordinated with healthcare providers to address ongoing medical needs.
- Empowered clients to develop vocational skills and increase self-sufficiency.
Education
Registered Medical Assistant & Phlebotomy Technician -
Branford Hall Career Institute
01.2013
Skills
- Connecticut's Early Childhood Information System (ECIS)
- Visit Tracker
- Sparkler
- Ages and Stages Questionnaires (ASQ)
- ECW
- Microsoft Word
- PowerPoint
- Smart software
- Centricity EHR
- Medical Manager
- Data entry
- Active listening
- Crisis Intervention
- Cultural sensitivity
- Client advocacy
- Case documentation
- Community Resource Navigation
- Service Coordination
- Family Support
- Home visitation
- Parenting education
- Child development
- Risk Assessment
- Parents as Teachers curriculum
Certification
- Parents as Teachers, 01/01/18, 12/31/19
- Read to Grow’s Prenatal Project, 01/01/18, 12/31/19
- Touchpoints, 01/01/18, 12/31/19
- How to Talk About Racism: Advancing our Work to Support Children, Youth, and their Families during COVID-19, 01/01/18, 12/31/19
- CT Clearinghouse Virtual Educational Forum: Understanding Human Trafficking, 01/01/18, 12/31/19
- Sparkler, 01/01/18, 12/31/19
- CT DCF: ABCD Child Safety Practice Model, 09/01/18, 09/30/18
References
References available upon request.
Timeline
Family Support Provider
First Choice Health Centers
04.2018 - Current
Call Center Representative
First Choice Health Centers
08.2017 - 04.2018
Registered Medical Assistant
First Choice Health Centers
11.2016 - 07.2017
Medical Assistant
Community Substance Abuse Center
08.2016 - 09.2016
Medical Assistant
Maxim Staffing Solutions
07.2016 - 11.2016
Support Staff-Acquired & Traumatic Brain Injury (ABI) & (TBI)
Marrakech, Inc.
06.2015 - 01.2016
Registered Medical Assistant & Phlebotomy Technician -
Branford Hall Career Institute
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