Hi, I’m
CATIRIA HOLLOWAY
Durham,NC
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Summary
Competent Accounts Receivable Specialist bringing five years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance. Self-starter, reliable and dependable team player capable of working in a fast pace working environment Strong experience in Customer Service and Management. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
8
years of professional experience
1
Certification
Work History
Optum, UnitedHealth Group
Accounts Receivable Specialist
04.2023 - Current
Job overview
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Input financial data and produced reports using [Software].
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- MICROSOFT EXCEL Expert
- Matched purchase orders with invoices and recorded necessary information.
Change Healthcare
Accounts Receivable
05.2022 - 04.2023
Job overview
- Appeal claims per coding denials
- Appeal Claims per editing issues
- Patient Registration
- Correct claims on ICD 10 codes
- Excel in Perceptive Content Printing services
- MDIV systems knowledge
- Epic systems (patient registration)
- Patient confidentiality
- Process accounts receivables and/or payables
- Prepare payments for expense vouchers and invoices
- Coordinate client billing and collections activities
- Handle vendor inquiries and in the absence of a credit or collections specialist, negotiate with past-due accounts
- Identify any issues or trends and bring them to the attention of management
- Meet productivity standards as outlined in client metrics
- Generate routine balance reports
- Maintain files and accounting documentation
- Appeal claims per coding denials
- Appeal Claims per editing issues
- Patient Registration
- Correct claims on ICD 10 codes
- Excel in Perceptive Content Printing services
- MDIV systems knowledge
- Epic systems
Duke Cancer Center
Program Specialist
09.2015 - 08.2020
Job overview
- Record collection
- Analyzing records
- Schedule New patient with cancer diagnosis
- Accurately collects all required new patient information
- Exercises confidentiality in all areas, abiding by HIPAA rules and regulations
- Creates medical records requests for new patients
- Verifies new patient insurance
- Expedites service in situations requiring urgent attention
- Participate in and complete all required trainings and in-services
- Assists with various administrative duties
- Communicate electronically with patients via online portal or other Company communication methods
- Conducts outbound calls, as needed
- Maintains high level of product and service knowledge
- Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution
- Checks messages, as directed, and relay responses from the provider to the patient
- Triages a high volume of incoming telephone calls
- Schedules patient appointments for applicable medical services
- Accurately provides patients with geographical directions to company locations
- Provides professional and courteous customer/patient care
- Display professional phone etiquette
- Patient Service Associate
- Check-in” patient arrival
- Complete check in process and clear appropriate alerts
- Collect co-pays, outstanding balances, co-insurance, and insurance deductibles
- Support AM and PM check-ins
- Schedule appointments
- Input insurance
- Answer phones
- Back up for check out
- Check-out” patients
- Schedule follow up visits, and radiology request
- Answer phones
- Reschedule missed, canceled, no show or upon request provider visits
- Close clinic for next scheduled business day
- Print AVS Forms
- Schedule Referrals
- Train peers on new scheduling procedures and upon new hire
- Fax referrals
- Review charts
- Assure patient confidentiality is maintained
- Internal Control Audits
- Manage multiple task while maintaining clinical quality
- Schedule studies required patient care upon insurance consent
- Proactively implements patients focus improving clinic flow.
Member Service Coordinator
Job overview
- Responded to phone inquiries and complaints to deescalate the issue
- Assisted in resolving issues related to claims, enrollment and member portal
- Handled calls related to members Medicare and Medicaid plans
- Verify insurance coverage for patients
- Set up Medicare plans for elderly
- Take transactions for payment
- Discussed and explained insurance to members
- Suggested type of Medicare plan coverage for patient qualifications
Education
Miller-Motte College
Associates Degree
ICDC CollegeCulver City, CA
Diploma from Medical Office Management
08.2014
C.E. Jordan High SchoolDurham, NC
High School Diploma
06.2010
Skills
- Medical / Administration Skills Including:
- Medical Office Procedures
- Microsoft Word
- Medical Insurance Forms
- Microsoft Excel
- Insurance Coding (ICD-9 / CPT / HCPCS)
- Computerized Billing
- Medical Billing Procedures
- Bookkeeping
- Typing skills: 60 wpm
- Anatomy / Medical Terminology
- CPR & First Aid Certified
- Microsoft Windows
- Applied Accounting
- Alpha-Numeric Filing Procedures
- Switchboard / Appointment Scheduling
- Charge Slip / Encounter Forms
- OTHER QUALIFICATIONS:
- Excellent customer service skills
- Good communication skills
- Hard-worker, dependable, and self-motivated
- Aging Reports Analysis
- Audit Procedures
- Statement Issuing
- Customer Notifications
- Codes Reviewing
- Payment Management
- Financial Statements Expertise
- Bill Processing
- Evaluating Open Accounts
- Adjustment Posting
- Financial Records and Reporting
- Invoice Preparation
- Credit and Collections
- Billing Dispute Resolution
- Financial Management
- Accounting Remittances
- Reviewing Account Records
- Information Gathering and Analysis
- Coding Proficiency
- Financial Software
- Microsoft Office
- Payments Posting
- Accounts Receivable Expertise
- Statement Preparation
- Data Entry and Management
- Claim Processing
- Bill Payment and Recordkeeping
- Document Coding and Classification
- Handling Confidential Materials
- Data Inputting
- Word Processing
- Financial Calculation and Analysis
- Research
- Collections
- Compliance Software
- Process Improvement
- Account Reconciliation
- Fiscal Reporting
- Spreadsheets and Journal Entries
- Strong Client Relations Skills
- Customer Service Support
- Invoicing Proficiency
- EMR Systems
- Medical / Administration Skills Including:
- HIPAA Compliance
- Medical Record Quality Control
- Informational Releases
- Schedule Dissemination
- Electronic Medical Record
- Physician Interaction
- Medical Records Retrieval
- Nurse Collaboration
- Patient Health Information Access
- Personnel Management
- Charting and Clinical Documentation
- Medical Billing Code Accuracy
- Troubleshooting Problems
- Appointment Transportation
- Legal Requirements
- Records Scanning
- Medical Release of Information ROI
- Medical Transcription
- Patient Rights
- Records Review
- Process Forms
- File Management
- Clerical Support
Certification
- CDHA - Certified Health Data Analyst
- CCS - Certified Coding Specialist
- CEHRS - Certified Electronic Health Record Specialist
- CBCS - Certified Billing and Coding Specialist
- CPC - Certified Professional Coder
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Receivable Specialist
Optum, UnitedHealth Group
04.2023 - Current
Accounts Receivable
Change Healthcare
05.2022 - 04.2023
Program Specialist
Duke Cancer Center
09.2015 - 08.2020
Member Service Coordinator
Miller-Motte College
Associates Degree
ICDC College
Diploma from Medical Office Management
C.E. Jordan High School
High School Diploma
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