Catiria Pires
Bronxville,NY
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Sr. Receptionist Administrator
The IMA Group
04.2016 - Current
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy clients.
- Answered incoming calls on high-volume, multi-line phone lines.
- Managed an email inbox to ensure timely communication within the company.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Hand out appropriate paperwork for claimants to complete.
- Print out background received via email daily from either the state or scheduler and make sure back ground is in clamant folder.
- Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
- Facilitated smooth office operations by maintaining supplies inventory and liaising with vendors for timely deliveries.
- Trained new receptionists on best practices, resulting in improved performance metrics across the team.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
- Accomplished all tasks within established timeframes.
- Opened and closed locations as needed.
- Maintained professional demeanor by staying calm when addressing angry clients.
- Coordinated Fit-For-Duty appointments; including scheduling, administering and compiling testing results to provide to the psychologist.
- Translated during confidential medical and psychiatric exams.
- Coordinated schedules with other staff members to ensure a smooth working environment.
- Attended weekly management meetings to maintain the most efficacious operations within the office.
Education
No Degree - College Credits
Westchester Community College
Valhalla, NYSkills
- Teamwork and Collaboration
- Friendly and Professional
- Customer Service
- Organized and Efficient
- Attention to Detail
- Multitasking and Organization
- Team Leadership
- Strong Organization
- Flexible Schedule
- Training and Development
- Staff Supervision
- Workflow Management
- Spanish English Portuguese
- MS Office Applications
- Reception Management
- Confidential information management
- Problem-Solving
- Time Management
Timeline
Sr. Receptionist Administrator
The IMA Group
04.2016 - Current
No Degree - College Credits
Westchester Community College
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