Catisha Vincent
Brooklyn,NY
Summary
Dedicated medical assistant professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Advantage Care Physicians
Brooklyn, NY
10.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Phlebotomist
Sunrise Medical Laboratory
NY
01.2016 - 08.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Medical Assistant
Arcadia OB/GYN
New York, NY
06.2004 - 01.2016
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
Certified Medical Assistant -
Mandl School for Allied Health
01.2004
Skills
- Multitasking and Organization
- Phone and Email Etiquette
- Patient outreach
- Insurance verification
- Appointment Coordination
- HIPAA Compliance
- Time Management
- Patient Demographics
- Team player
- Excellent customer service
Timeline
Medical Office Assistant
Advantage Care Physicians
10.2019 - Current
Phlebotomist
Sunrise Medical Laboratory
01.2016 - 08.2019
Medical Assistant
Arcadia OB/GYN
06.2004 - 01.2016
Certified Medical Assistant -
Mandl School for Allied Health