Catlene Monteiro
Jersey City,NJ
Summary
Detail-oriented hospitality professional with extensive experience in luxury service and high-profile event coordination. Proven ability to enhance guest experiences through expert communication and anticipatory service. Strong background in fast-paced environments, consistently exceeding expectations while ensuring operational excellence. Resourceful Conference Center Coordinator with specialized skills in event planning, logistical coordination, and vendor management.
Overview
17
17
years of professional experience
Work History
Conference Center Coordinator
Debevoise & Plimpton LLP
New York, USA
01.2023 - Current
- Collaborate with firm partners, attorneys, and staff to understand their conference and event needs and objectives
- Plan, coordinate, and execute a wide range of meetings, conferences, seminars, and special events hosted by the firm, managing a high volume of daily events
- Handle numerous last-minute requests and orders, demonstrating adaptability and resourcefulness in delivering exceptional event experiences
- Utilize technology and conference booking systems to streamline event logistics, and communication to other departments
- Negotiate and liaise with external vendors, on-site vendors and internal departments such as but not limited to Reception Services, Facilities, Catering, AV to secure appropriate services and needs for your events
- Respond timely and effectively to requests and needs of those needing space or asking questions regarding the conference center
- Assist in maintaining a high performing team with training, guidance and best practices
- Foster a collaborative and positive work environment that encourages creativity, teamwork, and a strong emphasis on hospitality service
- Provide extra assistance when needed for other departments
- Provide high-level administrative and operational support to senior leadership, including the Chief Marketing and Corporate Affairs Officer and the Global Go-To-Market (GGTM) team, ensuring seamless execution of daily functions and strategic initiatives.
- Manage complex scheduling needs for the GGTM team, coordinating internal and external meetings, team events, and tracking key milestones to align with organizational priorities.
- Partner closely with GGTM leadership to prioritize tasks, support strategic objectives, and maintain cross-functional alignment across projects and initiatives.
- Plan and execute logistics for internal meetings and firm-wide events (e.g., All Hands), including developing agendas, coordinating presenters, and managing communications.
- Arrange domestic and international travel for team members, overseeing all logistics such as flights, hotels, and transportation.
- Track deliverables and timelines for key GTM initiatives, proactively identifying risks and proposing solutions to maintain momentum.
- Collaborate with internal teams to source resources and support project execution across departments.
- Coordinate logistics for external partnerships and events, managing vendor relationships, venue bookings, and on-site execution to ensure flawless delivery.
- Serve as a key point of contact for all event-related communications, delivering timely updates and maintaining stakeholder alignment.
- Prepare event materials, presentations, and external communications to support marketing and strategic partnerships.
- Act as a liaison between the GGTM team and internal departments, ensuring clarity and alignment on shared goals and cascading key updates (e.g., post-All Hands recaps, QBR summaries).
- Support cross-functional projects, including product launches and other go-to-market efforts, requiring strong coordination and follow-through.
- Travel regularly to support onsite execution of key meetings, events, and initiatives.
Hospitality Specialist Cocktail Waitress
The Times Square Edition
New York, USA
07.2022 - 10.2023
- Maintained updated knowledge of all menu items, specials, liquor brands, beers, and non-alcoholic selections
- Hires, trains, and schedules service staff, and actively involved in the development of existing staff in service techniques, menu presentation, policies, and procedures
- Accurately recorded sales made the correct change and prepared charge slips for guests
- Effectively communicate general correspondence, memos, catering menus and orders; responsible for accuracy and clarity of final content perform data entryThis includes invoice processing, department transfers, inventory, work orders, billing.
- Delivered exceptional service in a high-volume, luxury hotel restaurant and bar.
- Trained and mentored staff on fine dining service techniques and luxury guest standards.
- Managed VIP guest relations, private events, and special accommodations with discretion.
Cocktail Waitress
Hotel Hugo
New York, USA
01.2021 - 06.2023
- Delivered high-end cocktail and food service in a luxury rooftop lounge and restaurant setting.
- Provided detailed knowledge of specialty cocktails, curated wine lists, and elevated dining menus.
- Maintained polished service standards and personalized guest experiences for an upscale clientele.
- Built rapport with high-profile guests, fostering loyalty and enhancing the venue's reputation.
- Collaborated closely with bartenders, chefs, and management to ensure seamless service delivery.
- Supported inventory, billing, catering orders, and day-to-day hospitality operations.
- Handled high-stress situations calmly while ensuring guest satisfaction.
Designer/Sales Consultant
Nordstrom
New York, USA
12.2018 - 02.2020
- Providing customers with product knowledge and styling advice to help them find the right fit for their needs
- Stocking shelves with new merchandise and removing outdated items from store floors
- Handling customer complaints or concerns in a friendly and professional manner
- Performing price checks on items and updating tags accordingly
- Assisting customers with fitting room services such as providing them with additional garment hangers if needed or helping them try on items in the fitting rooms
- Maintaining an awareness of current fashion trends and brand new styles to help customers find what they want quickly
- Keeping track of inventory levels and ordering supplies as needed
- Providing excellent customer service by answering questions, suggesting items that would look good together, and helping customers find what they're looking for
- Assisting with other store operations such as restocking shelves and cleaning fitting rooms
Lead Server
Nordstrom Cafe
Providence, USA
10.2009 - 11.2018
- Delivered prompt, friendly, and professional service to guests in a high-volume dining environment.
- Maintained detailed knowledge of food and beverage offerings to accurately answer questions and provide recommendations.
- Took and entered orders efficiently using POS systems, ensuring accuracy and timely service.
- Managed multiple tables while maintaining high standards of cleanliness and customer satisfaction.
- Handled customer complaints with professionalism, aiming for quick resolution and guest retention.
- Collaborated closely with kitchen and bar staff to ensure smooth communication and service flow.
- Followed all food safety, sanitation, and hygiene standards to maintain a clean and safe dining environment.
- Promoted to lead server after consistently demonstrating strong work ethic, attention to detail, and superior guest service.
- Trained and mentored new servers, ensuring adherence to fine dining protocols and elevated service standards.
- Delivered refined tableside service, including wine pairings, menu walkthroughs, and multi-course coordination.
- Built strong rapport with VIP and repeat guests, resulting in increased customer loyalty and positive feedback.
- Assisted management with floor supervision, quality control, and service recovery in high-pressure situations.
Personal Assistant/Receptionist
Lovett & Lovett law Firm
Providence, USA
12.2015 - 11.2017
- Reporting to management and performing secretarial and administrative duties
- Typing, formatting, and editing reports, documents, and presentations
- Entering data, maintaining databases, and keeping records
- Attend to needs of clients and visitors, and legal staff, i.e
- Printing documents, faxing, making copies, arranging transportation, answering calls, and delivering any items needed
- Managing internal and external correspondence on behalf of management
- Scheduling appointments, maintaining an events calendar, and sending reminders
Receptionist
Eye Wear Cares
Providence, USA
09.2008 - 04.2016
- Greeting and checking in patients
- Answering multi-line phone calls
- Addressing incoming faxes
- Renewing prescription authorizations
- Scheduling patient appointments
- Verifying patient insurances
- Filing and managing patient charts
- Assisting with special projects and duties as assigned
- Screen patients and take medical histories
- Facilitating communication between patients and doctors
Education
High school or equivalent - General studies
Hope High School
Providence, RI05.2007
Skills
- Hospitality
- Management
- Leadership
- Event marketing
- Time management
- Event planning
- Communication skills
- Sales
- Customer service
- Scheduling management
- Logistics coordination
- Technology utilization
- Cross-functional collaboration
- Guest relations
- Event scheduling
- Digital marketing
- Logistics management
- Social media promotion
- Records management
- Budgeting and finance
- Audio-visual technology
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Conference Center Coordinator
Debevoise & Plimpton LLP
01.2023 - Current
Hospitality Specialist Cocktail Waitress
The Times Square Edition
07.2022 - 10.2023
Cocktail Waitress
Hotel Hugo
01.2021 - 06.2023
Designer/Sales Consultant
Nordstrom
12.2018 - 02.2020
Personal Assistant/Receptionist
Lovett & Lovett law Firm
12.2015 - 11.2017
Lead Server
Nordstrom Cafe
10.2009 - 11.2018
Receptionist
Eye Wear Cares
09.2008 - 04.2016
High school or equivalent - General studies
Hope High School
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