Catlin Thomas
Graham,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager / Recruiter
American Workforce Group
11.2022 - Current
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Office Manager
Seattle Tile Company
05.2022 - 11.2022
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Learned and adapted quickly to new technology and software applications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with strong work ethic.
- Delivered services to customer locations within specific timeframes.
Supervisor
Bath and Body Works
07.2020 - 05.2022
- Attracted, hired, developed, and retained talent.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Assistant Manager
Comfort Inn
05.2016 - 07.2020
- Train hotel staff to successfully perform guest service procedures in accordance with the company's standards
- Revenue management
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
MBA -
WSU
Pullman, WA05.2022
Bachelor of Arts - Business Management
University of Washington
Tacoma, WA06.2020
Associate of Arts - Business Administration
Tacoma Community College
Tacoma, WA06.2018
Skills
- Relationship Building
- Strong Problem Solver
- Client Relationships
- Business Communications
- Talent Acquisition
- Recruitment strategy development
- Team motivation
- Customer Relationship Management
- Conflict Resolution
- Training and Onboarding
Certification
ASA - Certified Staffing Professional
Timeline
Assistant Branch Manager / Recruiter
American Workforce Group
11.2022 - Current
Office Manager
Seattle Tile Company
05.2022 - 11.2022
Supervisor
Bath and Body Works
07.2020 - 05.2022
Assistant Manager
Comfort Inn
05.2016 - 07.2020
MBA -
WSU
Bachelor of Arts - Business Management
University of Washington
Associate of Arts - Business Administration
Tacoma Community College
ASA - Certified Staffing Professional
Similar Profiles
Jose PerezJose Perez
CDL Driver at American Workforce GroupCDL Driver at American Workforce Group
Peyton LeonePeyton Leone
General Laborer at American Workforce GroupGeneral Laborer at American Workforce Group
Darcie MatthewsDarcie Matthews
Temp Worker at American Workforce GroupTemp Worker at American Workforce Group