Catlyn Albright
Firestone
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced leader with a passion for learning and growing in a management setting. Offers valuable insights in strategic planning and operational procedures. Demonstrates excellent communication and organizational skills to effectively deliver information and coordinate tasks. Ready to utilize and further develop these skills to contribute to team and organizational success.
Overview
9
9
years of professional experience
2
2
Certifications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Team leadership
- Task delegation and Time management
- Customer service
- Complex Problem-solving
- Clear communication
- Regulatory compliance
- Excellent data entry and analysis abilities
- Outgoing personality
Work History
Manager
303 Vape Clouds
06.2021 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques to ensure a professional, welcoming, and safe environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and dusting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Listened to customer needs and desires to identify and recommend optimal products to encourage repeat business.
- Volunteered for extra shifts to alleviate staffing shortages.
- Performed in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Client Support Specialist II
BC Services
08.2019 - Current
- Built and nourished client relationships by communicating with our partners through phone, email, and meetings.
- Investigated and resolved customer inquiries and complaints quickly.
- Contribute to de-escalating patient escalations by providing clear recommendations to our partners.
- Specialize in collecting outstanding balances for medical and pharmacy billing while advancing experience in submitting claims to insurance.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
PFS Representative for BC Services
Kelly Services
05.2019 - 08.2019
- Explained explanation of benefit concerns, assisted in customer disputes, and proficient in collecting payment while remaining compliant with security and safety guidelines regarding personal health information
- Collaborated with interdisciplinary teams to facilitate seamless coordination between clinical care, billing, and patient services departments.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
Inbound Stow
Amazon
09.2018 - 05.2019
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Separated damaged items from functional ones before placing on shelves.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
Server
Saddleback Golf Club
05.2018 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Crew Member
Good Times Burgers & Frozen Custard
06.2017 - 05.2018
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Apparel Associate
Sears Grand
03.2016 - 06.2017
- Kept neat and organized apparel section by folding clothing on proper shelves, and hanging up clothing on proper racks, to help customers locate products easily.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Operated cash register to complete cash, check, and credit card transactions.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
Education
High School Diploma -
Frederick High School
FREDERICK, CO05.2018
Accomplishments
- Utilized Microsoft Excel to develop inventory tracking and ordering spreadsheets.
- Achieved all time highs through effectively contributing to monthly performance goals.
- Collaborated with senior management in the implementation and onboarding of multiple clients.
- Awarded “Employee of the Month” three times from 2022-2024.
- Promoted in November 2023 to a team lead position after a company rebranded.
Certification
- CPR/AED Certification
- FDCPA Compliance and Security Training
Timeline
Manager
303 Vape Clouds
06.2021 - Current
Client Support Specialist II
BC Services
08.2019 - Current
PFS Representative for BC Services
Kelly Services
05.2019 - 08.2019
Inbound Stow
Amazon
09.2018 - 05.2019
Server
Saddleback Golf Club
05.2018 - 08.2018
Crew Member
Good Times Burgers & Frozen Custard
06.2017 - 05.2018
Apparel Associate
Sears Grand
03.2016 - 06.2017
- CPR/AED Certification
- FDCPA Compliance and Security Training
High School Diploma -
Frederick High School
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