Catlyn Oakes-Jette
Wasilla,AK
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices, while passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
7
7
years of professional experience
Work History
Bartender
Chepos Mexican Restaurant
09.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Managing Bartender
Trouthouse Lounge/Windbreak Cafe
02.2020 - 01.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Increased customer satisfaction by providing exceptional service and crafting quality cocktails.
Lead Direct Support Professional
Genacta In-home Care
02.2017 - 01.2020
- Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
Education
High School Diploma -
Houston High School
Wasilla05.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Honest and Dependable
- Responsible Alcohol Service
- Outgoing Personality
- Menu Memorization
Additional Information
TAP Certified
Serve Safe Certified
Timeline
Bartender
Chepos Mexican Restaurant
09.2023 - 03.2024
Managing Bartender
Trouthouse Lounge/Windbreak Cafe
02.2020 - 01.2023
Lead Direct Support Professional
Genacta In-home Care
02.2017 - 01.2020
High School Diploma -
Houston High School
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