CATO THOMAS
Orlando
Summary
Motivated individual who demonstrates a strong work ethic and exemplifies the qualities of a hard-working, detail-oriented person. Looking to join a company where I can be a great asset to the team. Seeking to apply my customer service skills, problem solving abilities and infectious personality where I can bring in what I know but in turn learn more to where this can lead a long-term position as I have the desire to grow and seek more knowledge in the corporate world.
Overview
4
4
years of professional experience
Work History
Sales Associate
Color Vision / Amazing Pictures
Orlando
01.2025 - Current
- Greet customers and offer assistance.
- Understand and promote store products and services.
- Respond to customer inquiries and provide product information.
- Process transactions (cash, credit, returns, exchanges).
- Maintain the sales floor (stocking, merchandising, cleanliness).
- Monitor inventory levels and restock when needed.
- Handle customer complaints and issues professionally.
- Meet or exceed sales targets and KPIs.
- Collaborate with team members and follow store policies.
Unloader
FedEx Warehouse
Orlando
01.2023 - 01.2024
- Track inventory data to minimize discrepancies, enhancing shipment accuracy.
- Implement quality-control measures, reducing shipment errors significantly.
- Load and unload trucks and trailers efficiently.
- Operate forklifts and equipment safely and effectively.
Cross Trainer
Shake Shack
Orlando
01.2021 - 01.2023
- Cultivate a supportive learning environment, promoting teamwork and knowledge sharing.
- Facilitate cross-functional collaboration to streamline training processes.
- Lead engaging training sessions, fostering a culture of continuous learning.
- Develop innovative coaching techniques, resulting in improved team performance and customer satisfaction.
Education
Workforce Academy
Orlando, Fl01.2023
Skills
- Communication (written and verbal)
- Problem Solving
- Adaptability
- Teamwork & Collaboration
- Leadership
- Time Management
- Attention to Detail
- Critical Thinking
- Emotional Intelligence
- Conflict Resolution
- Creativity
- Work Ethic
Timeline
Sales Associate
Color Vision / Amazing Pictures
01.2025 - Current
Unloader
FedEx Warehouse
01.2023 - 01.2024
Cross Trainer
Shake Shack
01.2021 - 01.2023
Workforce Academy