Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Caton Snyder

Davneport

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations - Rock N' Rollercoaster/Fantasmic

Walt Disney World Resort
08.2023 - Current
  • Ride Operations: Safely operate and monitor the Rock 'n' Roller Coaster ride, including loading and unloading guests, securing restraints, and managing ride controls.
  • Guest Interaction: Provide outstanding customer service by greeting guests, answering questions, and ensuring their comfort and safety.
  • Safety Compliance: Adhere to all safety protocols and procedures to maintain a secure ride environment. Perform routine inspections and minor maintenance tasks.
  • Show Load: Safely load the entirety of a theatre that fits 7,500 guests and assist with any issues that guests have (personal, medical).

Front Desk Concierge - College Program

Walt Disney World Resort
01.2023 - 08.2023
  • Guest Check-In/Check-Out: Efficiently and courteously handle guest check-ins and check-outs, ensuring all procedures are followed to provide a seamless experience.
  • Guest Services: Address and resolve guest inquiries, requests, and concerns promptly and professionally. Provide information about hotel amenities, local attractions, and Disney park details.
  • Billing & Payments: Handle guest transactions, including processing payments, issuing receipts, and resolving billing discrepancies. Maintain accurate records of all financial transactions.

Personal Shopper

Martin's Food
05.2022 - 08.2022
  • Order Fulfillment: Select and gather grocery items according to customer orders, ensuring accuracy and quality of products. Pay close attention to special requests and substitutions as needed.
  • Customer Interaction: Communicate with customers via phone or online platforms to confirm order details, address any questions or concerns, and provide updates on their orders.

Sales Associate

Journeys Shoes
04.2021 - 08.2021
  • Customer Service: Greet and assist customers with their needs, including helping them find the perfect pair of shoes or accessories. Provide product information, recommend styles, and answer any questions.
  • Sales: Drive sales by actively engaging with customers, upselling and cross-selling products, and achieving individual and store sales goals.
  • Product Knowledge: Stay informed about the latest trends in footwear and accessories, as well as the features and benefits of the products we offer. Share this knowledge with customers to enhance their shopping experience.

Education

Bachelor of Science - Hospitality Management

The University of Alabama
Tuscaloosa, AL

Bachelor of Science - Hospitality Management

University of Central Florida
Orlando, FL
12.2025

Skills

  • Employee-to-Guest Communication
  • Problem Solving
  • Team Coordination
  • Safety Compliance

Certification

ServSafe Certified

Additional Information

Trainer at the Fantasmic! Nighttime Show

College Program Mentor for Sunset Boulevard Operations

Timeline

Operations - Rock N' Rollercoaster/Fantasmic

Walt Disney World Resort
08.2023 - Current

Front Desk Concierge - College Program

Walt Disney World Resort
01.2023 - 08.2023

Personal Shopper

Martin's Food
05.2022 - 08.2022

Sales Associate

Journeys Shoes
04.2021 - 08.2021

Bachelor of Science - Hospitality Management

The University of Alabama

Bachelor of Science - Hospitality Management

University of Central Florida

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Caton Snyder