Catelyn Perez
1103 W. 85th Terrace, Kansas City,MO
Summary
Seasoned Behavioral Health Case Manager with over three years of experience in the Kansas Home and Community Based Services Program. Dedicated and passionate care coordinator striving to establish meaningful relationships with members to advocate for optimal mental and physical healthcare services. Client-focused approach, attentive in monitoring members for changes in clinical symptoms, treatment side effects, or complications. Empathetic nature allows for evaluating members' progress and advocating for appropriate treatment modalities. Truly passionate about helping individuals manage their mental and physical health to maximize their quality of life.
Overview
17
17
years of professional experience
Work History
Clinical Behavioral Health Case Manager
Aetna Better Health of Kansas
06.2021 - Current
- Develop, implement, support and promote health services strategies, tactics, policies, and programs that drive the delivery of quality healthcare.
- Conduct comprehensive assessments to formulate care plan to address member needs
- Maintained detailed documentation of client progress, facilitating seamless transitions between providers when necessary.
- Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
- Assess and refer members to inpatient hospitalization, monitored progress, coordinated services and complete comprehensive discharge planning.
- Reduced hospital readmissions with thorough case management and effective coordination of care.
- Mentored new case managers, sharing best practices and contributing to a cohesive workplace culture focused on professional growth.
- Developed strong relationships with local service providers, fostering collaboration that benefited clients overall progress toward recovery goals.
- Connected members to community resources, increasing support networks and promoting overall wellbeing.
- Supported members in navigating complex insurance systems by providing expert guidance on coverage benefits and claim procedures.
- Participated in ongoing professional development opportunities to stay current on best practices in behavioral health case management.
Child Protection Specialist
Kansas Department for Children and Families (DCF)
06.2015 - 06.2021
- The Child Protection Specialist investigates assigned reports of abuse or neglect of children by family members or other third party individuals
- Investigations include collaborative contact with schools, courts, multi-disciplinary teams, mental health, law enforcement, and other service providers to assess child safety
- Within an investigation, a thorough assessment includes in-depth interviews by incorporating solution focused interviewing techniques
- The Child Protection Specialist provides short term, intensive intervention and assesses the need for further community services and resources
- Formulates family safety and case plans and monitors and documents progress
- When necessary, referrals are made to law enforcement, court attorneys, intervention services and the court
- Prepares court documents advocating for the child to be removed from the home if the assessment results in unsafe conditions for the child
- Collaborates with court officials and testifies in court when subpoenaed
- The Child Protection Specialist will make a finding decision based on the evidence collected within the investigation.
- Promoted positive parenting practices through education, coaching, and resource referrals for parents or caregivers.
- Advocated for clients best interests during case conferences, court hearings, and other decision-making forums related to child welfare.
Specialty Team Member
TARGET CORP
11.2007 - 11.2020
- Lead and support salesfloor team in providing fast and friendly experience to guests
- Train and supervise new employees with best practice strategies in sales, service and product presentation
- Responsible for maintaining product presentation and merchandising new product upon arrival
- Experienced in all positions of the store.
- Assisted in driving sales growth by engaging with customers and promoting specialty products.
- Enhanced customer experiences by providing knowledgeable product recommendations and personalized service.
- Collaborated with team members to ensure smooth daily operations and a positive work environment.
- Maintained accurate records of inventory levels to help optimize stock replenishment procedures.
- Implemented creative merchandising strategies that captured customer interest and increased sales potential.
Logistics Team Member
Old Navy
06.2010 - 01.2020
- Requires working in a fast pace environment to meet productivity standards and timed goals
- Requires multi-tasking, attention to detail and physical activity.
Advanced Standing Masters Level Practicum Student
The Salvation Army Children's Shelter
08.2014 - 04.2015
- Provided case management and coordination of care
- Developed group curriculum and facilitated therapeutic, psychoeducational group
- Completed psychosocial assessments; assessed for risk, safety trauma, resiliency, disruptive behaviors, needs and mental health status
- Screen potential clients for intake
- Provide resource acquisition and referrals
- Advocate for services
- Supervise visitation between clients and biological family
- Evaluate clients' progress and communicate status to ongoing worker.
BSW Practicum Student
Youthville Foster Care and Adoption Agency
08.2013 - 04.2014
- Responsible for the safety and wellbeing of a caseload of foster families
- Advocate for the services and support needed for stability
- Complete regular in home visits to assess the progress of the foster child in the home
- Completed biopsychosocial assessments, monthly reports for each child, case logs and KDHE documentation
- Knowledgeable of Kansas Department of Health and Environment (KDHE) foster home licensing standards
- Experience with licensing new foster homes according to KDHE standards
- Advocated through cross agency communication and worked in alliance with Department of Children & Families.
Education
Master of Social Work -
University of Kansas
Lawrence, KS05.2015
Bachelor of Social Work -
University of Kansas
Lawrence, KS05.2014
Minor in Business -
University of Kansas
Lawrence, KS05.2014
High School Diploma -
Spring Hill High School
Spring Hill, KS05.2009
Skills
- Experience with case management, supporting and advocating for optimal member wellness including behavioral and physical health support, education, and community resource referrals
- Implement critical thinking, empowerment and strengths perspective while conducting biopsychosocial assessments and progress notes documentation
- Maintain records in accordance with company and state policies and regulations; excelling within documentation audits
- Proficient in Microsoft Word, PowerPoint, Excel & Adobe
- Knowledgeable with the DSM 5, Substance Abuse & Autism Spectrum
- Client Advocacy, Knowledgeable with Community Resources
- Multidisciplinary Collaboration
Additionalinformation - Certificationsandlicenses
- Licensed Master Social Worker
- Licensed by the Kansas Behavioral Sciences Regulatory Board, License # 9688
Timeline
Clinical Behavioral Health Case Manager
Aetna Better Health of Kansas
06.2021 - Current
Child Protection Specialist
Kansas Department for Children and Families (DCF)
06.2015 - 06.2021
Advanced Standing Masters Level Practicum Student
The Salvation Army Children's Shelter
08.2014 - 04.2015
BSW Practicum Student
Youthville Foster Care and Adoption Agency
08.2013 - 04.2014
Logistics Team Member
Old Navy
06.2010 - 01.2020
Specialty Team Member
TARGET CORP
11.2007 - 11.2020
Master of Social Work -
University of Kansas
Bachelor of Social Work -
University of Kansas
Minor in Business -
University of Kansas
High School Diploma -
Spring Hill High School
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