Catphuong Felix
Huntington Beach
Summary
Experienced with facilitating clear and precise communication between native Vietnamese and English speakers in various settings. Utilizes strong linguistic skills and cultural knowledge to ensure accurate and culturally sensitive translations. Track record of maintaining confidentiality and consistently achieving results through teamwork and flexibility. Known for reliability, linguistic proficiency, and cultural awareness.
Overview
13
13
years of professional experience
Work History
Business Development Manager
Self Employment Specialists
08.2012 - Current
- Identified and pursued new market opportunities to expand customer base.
- Developed and implemented strategic business plans to drive revenue growth.
- Established relationships with key stakeholders, vendors, manufacturers, and end-users; prospect new clients;to enhance partnership potential.
- Analyzed market trends and competitor activities to inform decision-making processes.
- Built long-lasting client relationships through consistent communication, trust-building activities, and excellent customer service.
- Utilized CRM software to manage sales pipelines effectively, ensuring timely follow-ups with leads and optimal resource allocation among team members.
- Streamlined lead generation processes, improving overall efficiency of outreach efforts.
- Negotiated favorable contract terms with clients, ensuring long-term profitability while meeting client needs and expectations.
- Identified new opportunities for revenue growth and expansion by analyzing industry trends and competitor activity.
- Developed strategic partnerships with organizations to create mutually beneficial business relationships and enhance company visibility.
Interpreter
Certified Interpreters of California LLC
02.2023 - 01.2024
- Facilitated clear communication between diverse parties in various settings.
- Collaborated with teams to ensure compliance with industry standards and regulations.
- Conducted quality assessments of interpretation services to maintain high standards.
- Maintained message content, tone, and emotion as closely as possible.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Education
Associate of Arts - Social Sciences
Coastline Community College
Fountain Valley, CA08-2012
Skills
- Fluent English and Vietnamese
- Verbal communication
- Memory retention
- Client confidentiality
- Cultural awareness
- Cultural competence
- Problem-solving abilities
- Attention to detail
Timeline
Interpreter
Certified Interpreters of California LLC
02.2023 - 01.2024
Business Development Manager
Self Employment Specialists
08.2012 - Current
Associate of Arts - Social Sciences
Coastline Community College