Catrelle Young

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Oriented and trained new staff on proper procedures and policies.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Implemented care and efficiency improvements to support and enhance office operations.
• Completed EKGs and other tests based on patient presentation in office.
• Taught patients about medications, procedures, and care plan instructions.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient pulse oximetry.
• Measured patient spirometry.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.

• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Oriented and trained new staff on proper procedures and policies.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Completed EKGs and other tests based on patient presentation in office.
• Taught patients about medications, procedures, and care plan instructions.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Measured patient pulse oximetry.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected and documented patient medical information such as blood pressure and weight.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Prepared lab specimens for diagnostic evaluation.

• Responded to patient concerns and questions with compassionate and knowledgeable service.
• Worked effectively with staff from all departments to coordinate resolutions.
• Advocated for patient rights and access to support resources in healthcare settings.
• Monitored patient progress and provided emotional support.
• Developed patient-centered care plans to meet individual needs.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Engaged with patients to provide critical information.
• Followed document protocols to safeguard confidentiality of patient records.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Greeted and assisted patients with check-in procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Recommended service improvements to minimize recurring patient issues and complaints.

• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
• Performed regular quality and validation assessments on patient data to verify accuracy.
• Secured confidential patient information from unauthorized access.
• Retrieved medical data for physicians and patients.
• Self-motivated, with a strong sense of personal responsibility.
• Delivered services to customer locations within specific timeframes.
• Gained extensive knowledge in data entry, analysis and reporting.
• Developed and maintained courteous and effective working relationships.
• Excellent communication skills, both verbal and written.

Coordinating PTA meetings

Managing household budget

Scheduling school and activities

Teaching literacy skills

Trained my sons for soccer tryouts by researching nutrition and exercise guidelines to create personalized regimens, motivated them to promote accountability and tracked their progress to reach their goals.

• Finalize files for insurance claim payment release.
• Interviewed claimants and witnesses to gather factual information.
• Researched claims and incident information to deliver solutions and resolve problems.
• Consulted police and hospital records when needed.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Completed EKGs and other tests based on patient presentation in office.
• Taught patients about medications, procedures, and care plan instructions.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected and documented patient medical information such as blood pressure and weight.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Completed EKGs and other tests based on patient presentation in office.
• Implemented care and efficiency improvements to support and enhance office operations.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Collected and documented patient medical information such as blood pressure and weight.
• Prepared lab specimens for diagnostic evaluation.

• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Built positive and nurturing environments to support child social and emotional growth.
• Played games, worked on puzzles, and read books to young children.
• Assisted with light housekeeping duties as well as running errands.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Engaged with children on age-appropriate level.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared meals and snacks for children based on dietary guidelines.
• Administered basic first-aid and medication in emergency situations.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Regularly traveled with family to help with vacation activities and childcare.
• Transported children to and from activities using personal or family vehicle.
• Provided developmentally appropriate activities for children.
• Organized activities that enhanced children's physical, emotional and social well-being.
• Helped children complete homework assignments and school projects.